moyles
asked on
Problem accessing cetain websites - Mainly Gmail
Basically, I have a new internet connection with BT. I am having difficulty accessing pages such as gmail or google apps, even experts exchange, with my laptop.
This is a home connection and I don't have these problems when connecting at the office or when connected using mobile broadband.
Windows XP
Anti Virus - Kaspersky
Windows Firewall
I diseabled eash of these but still no solution.
I found a solution and it now allows me to access gmail. Basically delete all cookies, history etc and it works, this is fine but then it will just stop working again after a while until i have to delete all the brower data again.
I have tried, internet explorer 7, Firefox anf Chrome, all have the same problem.
I have a PC and everything is working fine, when checking this on another Laptop, I have the same problem accessing mainly google services, apps gmail etc..
I have gone through most options and I am just looking to see what may be causing this. I have searched all around and not got a solution.
This is a home connection and I don't have these problems when connecting at the office or when connected using mobile broadband.
Windows XP
Anti Virus - Kaspersky
Windows Firewall
I diseabled eash of these but still no solution.
I found a solution and it now allows me to access gmail. Basically delete all cookies, history etc and it works, this is fine but then it will just stop working again after a while until i have to delete all the brower data again.
I have tried, internet explorer 7, Firefox anf Chrome, all have the same problem.
I have a PC and everything is working fine, when checking this on another Laptop, I have the same problem accessing mainly google services, apps gmail etc..
I have gone through most options and I am just looking to see what may be causing this. I have searched all around and not got a solution.
Could be a delay or problem with DNS.
Like the person above said, open a dos prompt and try:
ping www.google.com
ping www.cnn.com
ping www.espn.com
ping www.msnbc.com
See if all 4 resolve to an IP and ping immediately.
Like the person above said, open a dos prompt and try:
ping www.google.com
ping www.cnn.com
ping www.espn.com
ping www.msnbc.com
See if all 4 resolve to an IP and ping immediately.
ASKER
The ping works for
Google but on CNN and MSNBC it timed out, I am able to view those sites in my browser though.
I have turned off the firwall and virus program but this didn't work.
Google but on CNN and MSNBC it timed out, I am able to view those sites in my browser though.
I have turned off the firwall and virus program but this didn't work.
The time out is ok since those sites don't reply to pings, as long as it resolved the name to an IP instantly.
Can you post the output of the following command
netstat -a
netstat -a
ASKER
how do I copy from the command prompt?
ASKER
Figured it out
Active Connections
Proto Local Address Foreign Address State
TCP Richard:epmap Richard:0 LISTENING
TCP Richard:microsoft-ds Richard:0 LISTENING
TCP Richard:1025 Richard:0 LISTENING
TCP Richard:1110 Richard:0 LISTENING
TCP Richard:2869 Richard:0 LISTENING
TCP Richard:19780 Richard:0 LISTENING
TCP Richard:1031 Richard:0 LISTENING
TCP Richard:1058 localhost:27015 ESTABLISH
TCP Richard:1067 Richard:0 LISTENING
TCP Richard:1107 localhost:1110 CLOSE_WAI
TCP Richard:1110 localhost:2809 ESTABLISH
TCP Richard:1110 localhost:2836 TIME_WAIT
TCP Richard:1110 localhost:2842 TIME_WAIT
TCP Richard:1110 localhost:2848 TIME_WAIT
TCP Richard:1110 localhost:2854 TIME_WAIT
TCP Richard:1110 localhost:2863 TIME_WAIT
TCP Richard:1110 localhost:2882 TIME_WAIT
TCP Richard:1110 localhost:2888 TIME_WAIT
TCP Richard:1110 localhost:2912 TIME_WAIT
TCP Richard:1110 localhost:2932 TIME_WAIT
TCP Richard:1110 localhost:3015 FIN_WAIT_
TCP Richard:1110 localhost:3018 TIME_WAIT
TCP Richard:1110 localhost:3021 TIME_WAIT
TCP Richard:1110 localhost:3028 TIME_WAIT
TCP Richard:1110 localhost:3030 TIME_WAIT
TCP Richard:1110 localhost:3037 TIME_WAIT
TCP Richard:1110 localhost:3049 TIME_WAIT
TCP Richard:1110 localhost:3056 TIME_WAIT
TCP Richard:1110 localhost:3063 TIME_WAIT
TCP Richard:1110 localhost:3066 ESTABLISH
TCP Richard:1114 Richard:0 LISTENING
TCP Richard:1307 localhost:1110 CLOSE_WAI
TCP Richard:2809 localhost:1110 ESTABLISH
TCP Richard:2857 localhost:1110 TIME_WAIT
TCP Richard:2866 localhost:1110 TIME_WAIT
TCP Richard:2870 localhost:1110 TIME_WAIT
TCP Richard:2873 localhost:1110 TIME_WAIT
TCP Richard:2877 localhost:1110 TIME_WAIT
TCP Richard:2880 localhost:1110 TIME_WAIT
TCP Richard:2890 localhost:1110 TIME_WAIT
TCP Richard:2891 localhost:1110 TIME_WAIT
TCP Richard:2897 localhost:1110 TIME_WAIT
TCP Richard:2900 localhost:1110 TIME_WAIT
TCP Richard:2902 localhost:1110 TIME_WAIT
TCP Richard:2906 localhost:1110 TIME_WAIT
TCP Richard:2909 localhost:1110 TIME_WAIT
TCP Richard:2915 localhost:1110 TIME_WAIT
TCP Richard:2918 localhost:1110 TIME_WAIT
TCP Richard:2921 localhost:1110 TIME_WAIT
TCP Richard:2924 localhost:1110 TIME_WAIT
TCP Richard:2927 localhost:1110 TIME_WAIT
TCP Richard:2930 localhost:1110 TIME_WAIT
TCP Richard:2934 localhost:1110 TIME_WAIT
TCP Richard:3015 localhost:1110 CLOSE_WAI
TCP Richard:3066 localhost:1110 ESTABLISH
TCP Richard:4664 Richard:0 LISTENING
TCP Richard:27015 Richard:0 LISTENING
TCP Richard:27015 localhost:1058 ESTABLISH
TCP Richard:netbios-ssn Richard:0 LISTENING
TCP Richard:2811 77-240-14-228.melbourne.co.uk:ht
TCP Richard:2987 toolbarqueries.google.ie:http T
TCP Richard:2993 id.google.ie:http TIME_WAIT
TCP Richard:2999 www.rememberthemilk.com:http TI
TCP Richard:3005 csi.gstatic.com:http TIME_WAIT
TCP Richard:3017 tc-in-f147.google.com:https CLO
TCP Richard:3062 mail.google.com:http CLOSE_WAI
TCP Richard:3065 mail.google.com:http CLOSE_WAI
TCP Richard:3068 mail.google.com:http ESTABLISH
UDP Richard:microsoft-ds *:*
UDP Richard:isakmp *:*
UDP Richard:1026 *:*
UDP Richard:1106 *:*
UDP Richard:3776 *:*
UDP Richard:4500 *:*
UDP Richard:ntp *:*
UDP Richard:1037 *:*
UDP Richard:1116 *:*
UDP Richard:1258 *:*
UDP Richard:1330 *:*
UDP Richard:1900 *:*
UDP Richard:ntp *:*
UDP Richard:netbios-ns *:*
UDP Richard:netbios-dgm *:*
UDP Richard:1900 *:*
UDP Richard:15593 *:*
UDP Richard:40072 *:*
Can you able to ping continuously to your default gateway ?
ping <gatewayip> -t
If above one is not continuous then you need to call your service provider.
ping <gatewayip> -t
If above one is not continuous then you need to call your service provider.
ASKER
Noe sure how to do this?
I had Similar problems once, and it was something with the provider.
In that case it is likely to go over - Could also be LAN or firewall.
I think OperaTor should work, for example
(http://www.portablefreeware.com/?id=980h), or if you have VPN or remote desktop access.
In that case it is likely to go over - Could also be LAN or firewall.
I think OperaTor should work, for example
(http://www.portablefreeware.com/?id=980h), or if you have VPN or remote desktop access.
1. open command prompt
2. type the following command ( in windows xp machine)
ipconfig
3. take the gateway address from the above output.
4 ping <gatewayip> -t
If you see the dropouts in the above output....then surely network problem. Contact your isp.
2. type the following command ( in windows xp machine)
ipconfig
3. take the gateway address from the above output.
4 ping <gatewayip> -t
If you see the dropouts in the above output....then surely network problem. Contact your isp.
ASKER
this is what I got, not sure how to spot drop offs?
It just kept on going so there is more code if needed
It just kept on going so there is more code if needed
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=127
Reply from 192.168.0.1: bytes=32 time=7ms TTL=127
Reply from 192.168.0.1: bytes=32 time=8ms TTL=127
Reply from 192.168.0.1: bytes=32 time=7ms TTL=127
Reply from 192.168.0.1: bytes=32 time=7ms TTL=127
Reply from 192.168.0.1: bytes=32 time=10ms TTL=127
Reply from 192.168.0.1: bytes=32 time=7ms TTL=127
Reply from 192.168.0.1: bytes=32 time=7ms TTL=127
Reply from 192.168.0.1: bytes=32 time=9ms TTL=127
Reply from 192.168.0.1: bytes=32 time=7ms TTL=127
Reply from 192.168.0.1: bytes=32 time=8ms TTL=127
Reply from 192.168.0.1: bytes=32 time=10ms TTL=127
Reply from 192.168.0.1: bytes=32 time=7ms TTL=127
Reply from 192.168.0.1: bytes=32 time=8ms TTL=127
Reply from 192.168.0.1: bytes=32 time=7ms TTL=127
Reply from 192.168.0.1: bytes=32 time=7ms TTL=127
Reply from 192.168.0.1: bytes=32 time=7ms TTL=127
Reply from 192.168.0.1: bytes=32 time=72ms TTL=127
Reply from 192.168.0.1: bytes=32 time=3ms TTL=127
Reply from 192.168.0.1: bytes=32 time=3ms TTL=127
Reply from 192.168.0.1: bytes=32 time=7ms TTL=127
Reply from 192.168.0.1: bytes=32 time=8ms TTL=127
Are you on wireless or plugged directly into your cable/dsl router?
ASKER
Problem happenson both wireless connection and when I am plugged in directly.
ASKER
Downloaded Opera and tried this. Still can't access most pages within Google.
When in Internet explorer, I go and delete browser data, history cookies etc, it then works fine for a short while, then I get the problems starting again. I am logging into several different google accounts but this all works fine when at the office but not on this home connection.
ANy Help or Advice?
When in Internet explorer, I go and delete browser data, history cookies etc, it then works fine for a short while, then I get the problems starting again. I am logging into several different google accounts but this all works fine when at the office but not on this home connection.
ANy Help or Advice?
ASKER CERTIFIED SOLUTION
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(i) Scan the machine for viruses
(ii) Open the command and check whether you can able to ping the google websites.
(iii) Check the download and upload bandwidth on your machine.
(iv) Open the command prompt and type
netstat -an Check anything suspicious there.
(v) Temporarily disable the firewall and check it.