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Problem accessing cetain websites - Mainly Gmail

moyles asked
Medium Priority
Last Modified: 2012-08-13
Basically, I have a new internet connection with BT. I am having difficulty accessing pages such as gmail or google apps, even experts exchange, with my laptop.

This is a home connection and I don't have these problems when connecting at the office or when connected using mobile broadband.

Windows XP
Anti Virus  - Kaspersky
Windows Firewall
I diseabled eash of these but still no solution.

I found a solution and it now allows me to access gmail. Basically delete all cookies, history etc and it works, this is fine but then it will just stop working again after a while until i have to delete all the brower data again.

I have tried, internet explorer 7, Firefox anf Chrome, all have the same problem.

I have a PC and everything is working fine, when checking this on another Laptop, I have the same problem accessing mainly google services, apps gmail etc..

I have gone through most options and I am just looking to see what may be causing this. I have searched all around and not got a solution.
Watch Question

Some pointers to debug the problem..
(i) Scan the machine for viruses
(ii) Open the command and check whether you can able to ping the google websites.
(iii) Check the download and upload bandwidth on your machine.
(iv) Open the command prompt and type
      netstat -an                      Check anything suspicious there.
(v) Temporarily disable the firewall and check it.

Could be a delay or problem with DNS.

Like the person above said, open a dos prompt and try:

ping www.google.com
ping www.cnn.com
ping www.espn.com
ping www.msnbc.com

See if all 4 resolve to an IP and ping immediately.


The ping works for
Google but on CNN and MSNBC it timed out, I am able to view those sites in my browser though.

I have turned off the firwall and virus program but this didn't work.

The time out is ok since those sites don't reply to pings, as long as it resolved the name to an IP instantly.
Can you post the output of  the following command

netstat -a


how do I copy from the command prompt?


Figured it out
Active Connections
  Proto  Local Address          Foreign Address        State
  TCP    Richard:epmap          Richard:0              LISTENING
  TCP    Richard:microsoft-ds   Richard:0              LISTENING
  TCP    Richard:1025           Richard:0              LISTENING
  TCP    Richard:1110           Richard:0              LISTENING
  TCP    Richard:2869           Richard:0              LISTENING
  TCP    Richard:19780          Richard:0              LISTENING
  TCP    Richard:1031           Richard:0              LISTENING
  TCP    Richard:1058           localhost:27015        ESTABLISH
  TCP    Richard:1067           Richard:0              LISTENING
  TCP    Richard:1107           localhost:1110         CLOSE_WAI
  TCP    Richard:1110           localhost:2809         ESTABLISH
  TCP    Richard:1110           localhost:2836         TIME_WAIT
  TCP    Richard:1110           localhost:2842         TIME_WAIT
  TCP    Richard:1110           localhost:2848         TIME_WAIT
  TCP    Richard:1110           localhost:2854         TIME_WAIT
  TCP    Richard:1110           localhost:2863         TIME_WAIT
  TCP    Richard:1110           localhost:2882         TIME_WAIT
  TCP    Richard:1110           localhost:2888         TIME_WAIT
  TCP    Richard:1110           localhost:2912         TIME_WAIT
  TCP    Richard:1110           localhost:2932         TIME_WAIT
  TCP    Richard:1110           localhost:3015         FIN_WAIT_
  TCP    Richard:1110           localhost:3018         TIME_WAIT
  TCP    Richard:1110           localhost:3021         TIME_WAIT
  TCP    Richard:1110           localhost:3028         TIME_WAIT
  TCP    Richard:1110           localhost:3030         TIME_WAIT
  TCP    Richard:1110           localhost:3037         TIME_WAIT
  TCP    Richard:1110           localhost:3049         TIME_WAIT
  TCP    Richard:1110           localhost:3056         TIME_WAIT
  TCP    Richard:1110           localhost:3063         TIME_WAIT
  TCP    Richard:1110           localhost:3066         ESTABLISH
  TCP    Richard:1114           Richard:0              LISTENING
  TCP    Richard:1307           localhost:1110         CLOSE_WAI
  TCP    Richard:2809           localhost:1110         ESTABLISH
  TCP    Richard:2857           localhost:1110         TIME_WAIT
  TCP    Richard:2866           localhost:1110         TIME_WAIT
  TCP    Richard:2870           localhost:1110         TIME_WAIT
  TCP    Richard:2873           localhost:1110         TIME_WAIT
  TCP    Richard:2877           localhost:1110         TIME_WAIT
  TCP    Richard:2880           localhost:1110         TIME_WAIT
  TCP    Richard:2890           localhost:1110         TIME_WAIT
  TCP    Richard:2891           localhost:1110         TIME_WAIT
  TCP    Richard:2897           localhost:1110         TIME_WAIT
  TCP    Richard:2900           localhost:1110         TIME_WAIT
  TCP    Richard:2902           localhost:1110         TIME_WAIT
  TCP    Richard:2906           localhost:1110         TIME_WAIT
  TCP    Richard:2909           localhost:1110         TIME_WAIT
  TCP    Richard:2915           localhost:1110         TIME_WAIT
  TCP    Richard:2918           localhost:1110         TIME_WAIT
  TCP    Richard:2921           localhost:1110         TIME_WAIT
  TCP    Richard:2924           localhost:1110         TIME_WAIT
  TCP    Richard:2927           localhost:1110         TIME_WAIT
  TCP    Richard:2930           localhost:1110         TIME_WAIT
  TCP    Richard:2934           localhost:1110         TIME_WAIT
  TCP    Richard:3015           localhost:1110         CLOSE_WAI
  TCP    Richard:3066           localhost:1110         ESTABLISH
  TCP    Richard:4664           Richard:0              LISTENING
  TCP    Richard:27015          Richard:0              LISTENING
  TCP    Richard:27015          localhost:1058         ESTABLISH
  TCP    Richard:netbios-ssn    Richard:0              LISTENING
  TCP    Richard:2811           77-240-14-228.melbourne.co.uk:ht
  TCP    Richard:2987           toolbarqueries.google.ie:http  T
  TCP    Richard:2993           id.google.ie:http      TIME_WAIT
  TCP    Richard:2999           www.rememberthemilk.com:http  TI
  TCP    Richard:3005           csi.gstatic.com:http   TIME_WAIT
  TCP    Richard:3017           tc-in-f147.google.com:https  CLO
  TCP    Richard:3062           mail.google.com:http   CLOSE_WAI
  TCP    Richard:3065           mail.google.com:http   CLOSE_WAI
  TCP    Richard:3068           mail.google.com:http   ESTABLISH
  UDP    Richard:microsoft-ds   *:*
  UDP    Richard:isakmp         *:*
  UDP    Richard:1026           *:*
  UDP    Richard:1106           *:*
  UDP    Richard:3776           *:*
  UDP    Richard:4500           *:*
  UDP    Richard:ntp            *:*
  UDP    Richard:1037           *:*
  UDP    Richard:1116           *:*
  UDP    Richard:1258           *:*
  UDP    Richard:1330           *:*
  UDP    Richard:1900           *:*
  UDP    Richard:ntp            *:*
  UDP    Richard:netbios-ns     *:*
  UDP    Richard:netbios-dgm    *:*
  UDP    Richard:1900           *:*
  UDP    Richard:15593          *:*
  UDP    Richard:40072          *:*

Open in new window

Can you able to ping continuously to your default gateway ?

ping <gatewayip> -t

If above one is not continuous then you need to call your service provider.


Noe sure how to do this?
I had Similar problems once, and it was something with the provider.
In that case it is likely to go over - Could also be LAN or firewall.

I think OperaTor should work, for example
(http://www.portablefreeware.com/?id=980h), or if you have VPN or remote desktop access.
1. open command prompt
2. type the following command  ( in windows xp machine)
3. take the gateway address from the above output.
4  ping <gatewayip> -t

If you see the dropouts in the above output....then surely network problem. Contact your isp.


this is what I got, not sure how to spot drop offs?
It just kept on going so there is more code if needed
Pinging with 32 bytes of data:
Reply from bytes=32 time=1ms TTL=127
Reply from bytes=32 time=7ms TTL=127
Reply from bytes=32 time=8ms TTL=127
Reply from bytes=32 time=7ms TTL=127
Reply from bytes=32 time=7ms TTL=127
Reply from bytes=32 time=10ms TTL=127
Reply from bytes=32 time=7ms TTL=127
Reply from bytes=32 time=7ms TTL=127
Reply from bytes=32 time=9ms TTL=127
Reply from bytes=32 time=7ms TTL=127
Reply from bytes=32 time=8ms TTL=127
Reply from bytes=32 time=10ms TTL=127
Reply from bytes=32 time=7ms TTL=127
Reply from bytes=32 time=8ms TTL=127
Reply from bytes=32 time=7ms TTL=127
Reply from bytes=32 time=7ms TTL=127
Reply from bytes=32 time=7ms TTL=127
Reply from bytes=32 time=72ms TTL=127
Reply from bytes=32 time=3ms TTL=127
Reply from bytes=32 time=3ms TTL=127
Reply from bytes=32 time=7ms TTL=127
Reply from bytes=32 time=8ms TTL=127

Open in new window

Are you on wireless or plugged directly into your cable/dsl router?


Problem happenson both wireless connection and when I am plugged in directly.


Downloaded Opera and tried this. Still can't access most pages within Google.

When in Internet explorer, I go and delete browser data, history cookies etc, it then works fine for a short while, then I get the problems starting again. I am logging into several different google accounts but this all works fine when at the office but not on this home connection.

ANy Help or Advice?
Seem to have got somewhere with this


I have setup Firefox to delete cookies each time I exit, so if the I get the error, i just close firefox and login again. It is a real pain but a least I can check my email!

Any help appreciated.

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