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Huge Malware Problem

Medium Priority
Last Modified: 2013-11-22
I recently have had some issues with my itnternet.  I'm using firefox and everytime I would type a website (example yahoo) it would take me to something else.  I also noticed that my antivirus (avg) was not updating properly and it got a connections error, so I update it manually.  Ran it and it found some viruses.  I deleted the things, but the internet issue was still a problem.  So I tried running some spyware.  I tried running adaware (the auto update could not coonect to the internet either so I did a manual update).  This found a couple and were deleted.  Next I tried spybot, but this would not open.  I tried going online to these websites, but every website that was antispyware or antivirus related with not open.  I went into safe mode and tried running each, but nothing more was found with adaware and spybot would not open.  I tried running a online scanner for viruses, but before it could start it said connection timed out.  I even tried installing the microsoft malware removal tool, but it would not install/load.  Anybody know a solution to this I had viruses before, but none like this.  Thank you
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As rpggamergirl would say....

Download Hijackthis:

Open Hijackthis, click "Do a system scan and save a logfile" don't fix anything yet.
Paste the log in the "Code Snippet" or "Attach File" window.

then download and install www.malwarebytes.org and for its logfile do the same as the Hijackthis.


Here you go.  Thank you.  Please note the malwarebytes found a trojan and deleted it, but problems still persist.  I attached another scan ran today with no issues.
something to consider: which would take less effort, removing all the malware by hand, or backing up the important data and reformatting, then reinstalling everything? neither one is pleasant, but there comes a point when reformatting is the only way to really be sure you got it all.

HijackFREE has a database that can help you sort the known-good items from the bad ones. That would probably be a good starting point


It could be the HOST file that may got poisoned by wrong/malicious entries. Or some rootkit that is intercepting DNS requests to these security websites.

Try using Symantec Online Security Scan: (No need to reolve anything, you can browse it by IP) 

A Symantec Certified Specialist @ your service


I tried the symantec online scan with no luck.  It's asking me to install the active x which I do, but then nothing.  The scan doesn't proceed.  I understand I might need to format the drive, but I would like to avoid that as much as possible.  Any other suggestions?

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There is nothing malicious in your log files. I think you should scan your system using a bootable CD. Try one of the following live CDs:





A Symantec Certified Specialist @ your service
Could be a rookit.. SDFIX will check and fix the hosts file.. Combofix will also search out rootkits.


SDFix and ComboFix worked.  Here are the logs.  Please let me know if I need to do something else.
Rescan with malwarebytes and AV scanner.


Thank you
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