Peachtree locks up on workstation and server. Causes both machines to crash.
Posted on 2009-02-08
I am an IT contractor for a small healtcare business. They use Peachtree Premium 2009 and have committed to NIS as a security product on their machines. The current Peachtree server has been the Peachtree server since Peachtree was first put into use (3+ years ago). We recently added a new PC to the network in the accounting department and installed PT 2009 and NIS 2009. That is when the problems started. When the new workstation launches Peachtree, sometimes it will open and sometimes it won't. When it does open the user will attempt some action like Printing or Saving, and Peachtree locks up. The bad part is that it not only locks up the workstation, it also locks up the Peachtree server. When the lockup occurs, if you attempt to browse My Computer on the workstation, it will not refresh. I assume this is because the network drive (Z:\) is busy or can't refresh. The computer will literally sit in this state--we have left it for more than 20 minutes. After hard booting both the workstation and server, Peachtree will then open on the server as normal. Z:\ reappears on the workstation and is easily browsable through explorer. I'm at my wit's end here. Anyone out there have any suggestions?
Windows XP Home Edition SP3 (I know it is not the most ideal choice but it was a decision made before I became IT contractor and we have not changed it yet).
Norton Internet Security 2009 with all Peachtree program EXEs allowed in Program control (as per Sage knowledge base). Peachtree data is located at C:\Peachtree\Company\2008. NIS 2009 has been running here for months and has no effect on the other workstations.
In an attempt to solve the problem, full trust has been set up between both PCs in NIS.
Additionally, the server and the offending workstation have been given static IP addresses via the router.
Problem Peachtree workstation:
Brand new Dell Optiplex with Windows XP Pro SP3.
NIS 2009 with all Peachtree programs EXEs allowed in Program control (as per Sage knowledge base).
Drive Z is mapped to \\server\peachtree\company.
Other Peachtree workstations
2 other machines running Win XP Home SP3 and NIS 2008.