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video player error

Posted on 2009-02-08
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Last Modified: 2012-06-21
I am triying to play wmv files as shown in the wmv attached file, but I get error shown in the attached error file.

Any help?

Thanks
wmv.bmp
error.bmp
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Question by:jskfan
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9 Comments
 
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 23586030
At first glance it looks as if you have another video player set as your default player for WMV files.
That should be a huge issue though. Worth checking that the files you are trying to play are WMV

Download GSpot Codec Information Appliance: http://www.headbands.com/gspot/download.html
and open the file with this to check it is in the format it says it is.
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Author Comment

by:jskfan
ID: 23586333
this is what gspot shows:
see the attached file
gspot.bmp
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LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 23586467

OK, looks like you have WMV files but WMP can't play them - likely that the codecs for WMV aren't correctly registered on your PC.

I'm going to suggest you download the K-Lite codec pack and install

When you launch the installer it may ask you to remove existing codecs. Allow this but make a note of which are removed.

When you get to the option to select components, use the drop down arrow at the top of the list to choose Deselect all. Then go down the list and add only the following:
- Codec Tweak Tool
- Miscellaneous

Untick the option for recieving codec news

Then click next

K-Lite will then examine your registry and fix any broken links. Allow all the changes it suggests.

Restart and try playing the file again.

If K-Lite removed any codecs at installation you can rerun K-Lite to reinstall them at this stage or use the original installers.

Post how you get on.

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Author Comment

by:jskfan
ID: 23586501
I did go through install, when I try to play the file it give me the error "Cannot render the file"
see attached file
error.bmp
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LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 23586528
This image is from Media Player Classic - did you install that from the K-Lite package?
Hopefully you deselected everything except the repair tools.
Launch Windows Media Player go to Tools/Options/File Types - Select All then close WMP and try clicking on the WMV file you want to play again.
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Author Comment

by:jskfan
ID: 23586562
the same error as you see in the attached file
error.bmp
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LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 23586583
OK we're left with two scenarios - 1 the files are somehow corrupt so WMP is not at fault
 
Test by -
Find another WMV file that you know plays and see if WMP can handle it.
Use GSpot as above but when you've loaded the file press the Render button to see if GSpot can decode it
 
OR
 
WMP's registry settings are still messed up
Bizarrely the way to fix this one is to run the K-Lite installer again install the default options, restart, then uninstall them again (this works because K-Lite does a registry check after uninstalling to make sure nothing is left broken!) - you can also check if the files play once the PC is restarted and before you remove the files.
I might not respond for a while now as although it is around 8pm with you I am around 5 hours ahead of you :)
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Author Comment

by:jskfan
ID: 23586749
For some reason I unistalled WMP 11 and it worked with WMP 9.
I don't knwo where the WMP9 came from.
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Accepted Solution

by:
☠ MASQ ☠ earned 2000 total points
ID: 23637946
WMP9 was installed with the base OS
Great that it's fixed.  You should start the autoclose process here accepting your last comment as the solution.
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