OK here is the set up.Outlook 2003 with outlook connector 2.2.1
We have a requirement to save some email messages. By this the user has been opening the email message, then going to file, save as, and saving the message. Previously this used to automatically save the message as a msg file and the file included any attachments within the msg file, however if using connector, the message format will be either htm, for html messages or txt for text messages. If the message then has an attachement then the attachement is not automatically saved in the file.
If they choose the .msg file type when saving, this will save the message and the attachments, however for most messages it will not save the body of the message. The msg file will only save the from, to, subject, date and any attachments.
Does anyone have any ideas how we can save emails with both the body and the attachment as one msg file??