Eudora - not receiving emails

Lately Eudora is not downloading emails but I can send emails. I have been deleting emails from the server on a regular basis so it can't be that.
- THERE  HAS  BEEN  AN  ERROR  TRANSFERRING  YOUR  MAIL.  I  SAID:  PASS <SHHHH!  DON'T  TELL  ANYONE.>  AND  THEN  THE  POP  SERVER (xxxxxxxxxxxxxxxxxxxxxxxxxxx) SAID:  ERR RE-AUTHENTICATION FAILURE -

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Wanda MarstonCreative DirectorAsked:
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hatheharikenConnect With a Mentor Commented:
replace your modem.
stop using IE and upgrade to a better browser like Opera or Firefox.

stop using proxy servers and connect directly.

do a "tracert" to google.com and nasa.gov, and post back the results.
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Wanda MarstonCreative DirectorAuthor Commented:
Still would like an answer to this question. Why can I not receive emails in Eudora when I always have??
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Wanda MarstonCreative DirectorAuthor Commented:
Could it be my modem?

WC
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hatheharikenCommented:
it seems that the security protocol that the pop server supports, is not supported by your eudora version or vice versa.

if you can tell me you eudora version, and the pop server you are trying to connect to, we can help you better.

you can also try to upgrade to the latest eudora version, or if that also fails, you can try to migrate to MS Outlook 2003 . 2007 or Thunderbird.

in comparison to the three mail clients i mentioned, i found that 2003 is best for novice users and thunderbird is best for advanced users.

it is definitely NOT your modem that is the problem.
if it were, you would not be able to browse the net.
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Wanda MarstonCreative DirectorAuthor Commented:
Thank you, Believe that we have the latest version of Eudora 7.1 and the pop server is Canadian - Uniserve. We are now having problems connecting to the internet. Things seem to be getting worse as nothing is running smoothly. Tried to switch to Outlook Express but that is doing strange things as well, as this point. We have Windows XP. Is MS Outlook 2003 on our computer as well?

WC
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hatheharikenCommented:
if you are having problems connecting to the internet, then it IS your modem or the modem configuration or the connecting cables outside(the last mile connect) that is the issue.

have you lodged a complaint with the ISP?
ISPs all over the world has a service commitment to its subscribers, they must rectify the problem.

is the modem owned by your organisation? if yes, you should consider a replacement.
if the modem is provided by the ISP (this is most common) then they should replace it at no cost.
this will be guided by the service contract that your organisation entered into at the time of starting service.


if you have the MS Office suite of softwares installed on your system, then Outlook should be installed.
or you can simply pop in the MS Office CD into your drive and update the installation to have Outlook readily available.

do let us know,
cheers!

hathehariken.
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Wanda MarstonCreative DirectorAuthor Commented:
Thank you, appreciate all your help. The modem would be the dial-up modem that comes installed in the computer, which is a Dell Inspirion and getting close to 5 yrs. old, HOWEVER, I replaced the modem about 2 years ago. The computer, however, gets constant use. I will check into a few things such as settings, although there is basically only one user on the computer (adult) and would be no reason to change the settings. We have also called the telephone service but will call again.

WC
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hatheharikenCommented:
you are on dial-up. dial up services are slowly getting phased out and newer bandwidth delivery options are being opted for. services like ADSL, DSL, and Broadband are increasingly getting popular.

more specifically:

1) open the "control panel", double click on "phone and modem options", select the "modem" tab, select the modem which you use, and click on the "properties" button on the lower right hand side of the window. select the "diagnostics" tab and click on "query modem" and see if the computer can communicate with the modem properly.

2) contact your service provider and ask if they have blocked any ports recently.
email clients need ports 25, 110, 465, 995 open and unblocked from the ISP end at the very least.

3) contact Uniserve, and get to know if they have changed any port settings or security settings recently (though chances of this happening will be slim)

after you get the data from both ends, you can simply co-relate and solve the issue.
although we are standing by to solve all your problems.

a word to the wise, however; in this day and age, migrating to a broadband service, at the very least would be most beneficial to you. there are many service providers, and many packages, ranging from a few dollars a month to hundreds of thousands of dollars.

cheers!
hathehariken.
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Wanda MarstonCreative DirectorAuthor Commented:
In our area, we cannot get high speed. However, I have contacted the service provider several times and they seem to think it is a problem from our end.

Also, now I cannot get into Hotmail or Gmail using IE or Firefox.

WC
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Wanda MarstonCreative DirectorAuthor Commented:
Thanks to everyone for your help.

WC
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Wanda MarstonCreative DirectorAuthor Commented:
I would like to close this once and for all. Thank you. I believe that points have been awarded.

WC
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