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Missing send button; office 2007; document imaging, also in WordPad

Posted on 2009-02-08
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Last Modified: 2012-05-06
All of a sudden I am missing the "send" button if I want to send, for instance as attachment, documents from Microsoft office 2007 document imaging program.

Coincidentally I missing the send button now from WordPad, which is not part of office 2007. Odd.

I have tried to "change" the program in add/remove program via control panel, but am unable to. I see briefly the setup screen and then it disappears. Recently I just try to check if there were any office 2007 updates and went to Microsoft and found service pack one. This update failed saying "The detection failed , this can be due to a corrupted installation database".

I suppose I could try to uninstall everything. How do I, if I do this, preserve my current outlook files and everything? Is every automatically saved?. Short of uninstalling is there something else I could do to restore these functions in question.
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Question by:Anamorphosis
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Expert Comment

by:mayank_chaudhary
ID: 23588797
Word and Excel need the MAPI handler that comes with Outlook in order to be able to send from their 'Send To' menu.

Refer to: http://support.microsoft.com/kb/918792 
to get the issue fixed.
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Author Comment

by:Anamorphosis
ID: 23591804
mayank_chaudhary:

thank you for your timely response. I did try the fix you suggested: MAPI handler that comes with Outlook  

although when I checked I actually already had Outlook as my primary e-mail handler I did do the support items that Microsoft suggested, all three methods and nothing much happened although on closer look I did see that the send button is very Microsoft document imaging if I open the program up without opening a specific file, that is to say the fields are blank. The send button is there but the two sub choices ("send as an attachment", or "recipient using Internet fax"are grayed out.). When I pull up a file and then choose to send that, the send button is gone, has disappeared in the interim.

I even did the registry edit changes they suggested with no luck.

I am actually able to send from Excel, Microsoft Word, and other office programs, but not from WordPad (which doesn't come from Microsoft office) not for Microsoft office document imaging specifically.
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Author Comment

by:Anamorphosis
ID: 23592271

I'm interested in reinstalling Microsoft Office 2007 but before I do so I should tell you that I have had a few problems of late. I can't "change" the program in add/remove. It goes through the motions of trying to set up the files with a blue screen with the office 2007 logo, but then it disappears. There's something screwed up. I wonder and worry whether I am going to be able to uninstall the program and if I do whether I would be left with nothing. I also am curious what happened to all the Outlook files: will they stick around on the computer awaiting a reinstallation?
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LVL 6

Expert Comment

by:mayank_chaudhary
ID: 23599046
I would suggest take teh mail backup.

Go to file > Export > choose export to a file click next > choose personal folder file and click next> choose inbox and other files.

Once complete backup is done then repair or reinstall office.

If you do it without taking backup of the mails and your server does not holds mail for you everything will be lost. So kindly take the backup first
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Author Comment

by:Anamorphosis
ID: 23686278


I took  mayank_chaudhary's suggestion, went to the support site: http://support.microsoft.com/kb/918792 

Method 1 was inapplicable : "Change the default e-mail program to Outlook" because that already was the default e-mail program.


I looked over " Method 2: Verify the registry settings" and didn't find anything there specifically to fix
none  of these registry values were missing

The send button is still applicable and working in Excel 2007, in PowerPoint 2007, and in Word 2007, but not in the original problematic areas: WordPad, Microsoft office document imaging program.

Uncertain why it works in certain programs and not in others.
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Accepted Solution

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mayank_chaudhary earned 500 total points
ID: 23689568
Try to perform a system restore when it was last working fine:
1. Start>accessories>system tools > system Restore.

Choose the most appropriate date and restore the system

You will not loose any data however in case any application was installed after the specified date needs to be reinstalled. Also I suspect a suspecious activity on the computer. As an advice run an uodated anti-spyware on the system.eg. Super anti-spyware.
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Author Comment

by:Anamorphosis
ID: 23692082
thank you for your follow-up. I'm going to try to uninstall Microsoft Office professional plus to have problems trying to do that but that's another issue. My IT guy will take a look at this process and try to incorporate your information. I downloaded the AntiSpyware you recommend above. We'll see how that goes.
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