Why does IE7 keep losing my stored username / password settings for Microsoft CRM?
Posted on 2009-02-09
I am a software tester testing a customisation of Microsoft Dynamics CRM in IE7 under XP.
I have bookmarked the link to the CRM web interface and allowed IE to store my username and password. This worked fine for quite a while - each time I wanted to load up the main CRM page it loaded fine. However, it then stopped working and IE showed an error message saying that I am not connected to the internet. This wasn't true though - I tested the network connection by pinging the server - it worked. I then tried to access the CRM interface using firefox - this worked OK too, except that I can't use firefox to test CRM as it doesn't display the interface layout correctly. I must use IE7.
I did find a workaround though: I opened "User Accounts" from the XP control panel and deleted the saved password settings for the CRM URL there. I was then able to access CRM again using IE7 so I re-saved my login details in IE7. This worked fine for a while but then the same thing happened again the following day - so I used the workaround again. Now another day later its happened again.
What can I do? I don't want to enter my login everytime I launch the CRM web interface. I have reinstalled IE7 but that didn't help. ANy suggestions greatly appreciated.