WMP and DRM issues

Posted on 2009-02-09
Last Modified: 2013-12-08
I have recently bought a CBT Nuggets Pack and was looking forward to watching them when i hit a brick wall.  When activating my license, I got a pop up stating i needed to upgrade security.  I clicked upgrade, and entered my credentials afterward and then got an error which i have attached to this post.  Everytime I get to the "downloading media usage rights" i get this error.

System set up:
Vista 32-bit
4GB Ram
Intel Core 2Duo CPU T7500 @2.20GHz  2.20GHz
NVIDIA Quadro NVS 140M (1790MB total memory)

This is what i have tried so far:
I have placed in the trusted sites zone.
I have made sure Disable Script Debugging for IE and Other are selected
I have made sure Display a Notification About Every Script Error is not selected
I have renamed the original DRM file to DRM_Backup so a new DRM file would be created.
I have accepted set the settings so that cookies from are accepted
And have also set the settings so that all cookies are accepted.
I have tested that CBT Nuggets works on another computer exactly the same as mine running Vista (so there is nothing wrong with the Nuggets.)

I then thought that there might be corrupt files in WMP and since it is integrated into the operating system I reinstalled Vista but that did not fix it either.

I am thinking there might be one little check box that needs to be selected or unselected somewhere.  Or maybe something to do with the registry.

Any ideas would be great.

Thanks in advance
Question by:MAG03
    LVL 69

    Expert Comment

    Could just be a codec problem.
    WMP is notorious for this.
    Try playing it on VLC and or MPC
    install ffdshow as a last resort
    LVL 69

    Expert Comment

    hmm try this instead
    enable hidden files folders
    Open Windows Explorer
     Folder Options
     the View tab
    Show hidden files and folders
    Apply then OK
     Go to My Computer (still in Windows Explorer)
    Go to C:\Documents and Settings\All Users
    Here you should now see the DRM folder
    Change the file name to DRM.old and rerun Windows Media Player Security

    In Windows Vista, when running Internet Explorer 7 in Protected Mode Internet ... add-on is causing the problem
    go to 'Tools' > 'Manage Add-ons' > 'Enable or Disable Add-ons
    run Internet Explorer 7 with no add-ons
    Temporarily disabling Protected Mode Internet Explorer by following these steps:
    From Internet Explorer, click the Tools button, and then click Internet Options.
    Click the Security tab, and then clear the Enable Protected Mode (requires restarting Internet Explorer) checkbox.
    Or run Internet Explorer as an Administrator by following these steps:
    In Windows, click the Start button.
    Click All Programs.
    Locate and right click Internet Explorer in your program listing.
    From the menu, select Run as administrator.
    Click Allow in the User Account Control dialog box.

    IE7 choose Tools -> Internet
    Options, Advanced, and uncheck "display a notification about every
    script error". You will still see the little exclamation point in the
    lower left corner of IE but the error will not pop up on screen. Most
    sites should continue to work well enough.

    Known issues, installation and
    troubleshooting advice Internet explorer 7
    hope it assists you
    LVL 17

    Author Comment

    Thanks for the feedback guys, unfortunately none of these worked.  Any more ideas?

    Thanks again
    LVL 69

    Accepted Solution

    Ok fair enough I didnt read your original question thoroughly and missed what you had tried already.
    This is a problem with IE7 new security features and is really quite serious to fix,
    most fixes are destructive and it is recomended that you contact support before deleting any crucial files.
    Some Anti virus scanners and regestry cleaner can corrupt the root certificates.
    On a side note
    Has anyone else used this product?
    You might like to check through these
    Using protected files (DRM)
    Try these as well
    A problem downloading media usage rights
    Not all of these will be suitable as you have tried them but there is a suggestion to refresh the script engine
    but vista should not need it rather try this
    Open an elevated Command Prompt. To do so, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as Administrator. Type the following command and press ENTER.
    regsvr32 vbscript.dll
    LVL 17

    Author Comment

    Hi Merete,

    I tried all of the things you suggested and what was mentioned in those links but nothing worked unfortunately.  I have contacted their support but they are very slow in giving response.  But until then...any more ideas?
    LVL 69

    Expert Comment

    Sorry to hear that,
     no other ideas apart from the dreaded idea of repair reinstall.
    I would be interested in hearing the feedback from support.
    IE is part of windows Vista and cannot be repaired like in windowsxp
    Did you try a system restore?

    LVL 17

    Author Comment

    Yes tried system restore, but it would not let me restore earlier than 2 weeks ago.  I then tried a repair reinstall and that did not work either.  I am thinking there is some check box that is either not checked or needs to be unchecked somewhere.

    Got a reply from Support and they said they can set up my account with a Vista fixed training.  They go on to mention that this is not meant to solve the script issue, but should work.

    I also saved the nuggets to my external HD and tried running it from my Acer (which does not have a DVD or CD drive) and got the same error.  But the difference here was i got a popup screen asking if i wanted to use ActiveX.  I clicked yes and "voi la" it worked.  So this leads me to believe that it is an ActiveX issue.  I spent most of the night going through settings compairing them but haven't found the solution yet.

    Does this give you any ideas to try?
    LVL 17

    Author Comment

    Well I fixed the problem. The problem was that i needed to upgrade the Windows Media Player Security component which i had done several times but had neglected one vital step.  While doing the upgrade i had to run IE7 as Administrator. Once I did that it all went well.  Your notes lead me too it but i was too quick to do the things that i did not follow the instructions completely on the Windows website.  *Note to self: next time read the fine print*  hehe.

    Just for reference the Security Component can be upgraded here

    Thanks for all your input!
    LVL 69

    Expert Comment

    Well Done MAG03,
    and thank you.
    I am pretty happy for you that it's resolved.
    Yoru feedback is also appreciated. Yes of course WMP and IE are related was the same problem in windowsxp.
    I shall add this to my knowledgbase and will mention you in my future references if I use this solution to help others.
    Problems with IE7 and Vista are so common it feels nice when we outsmart even MS support.
    Best Wishes


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