Citrix Metaframe 4.0 Servers Regularly Blue-screening (BSOD) Due to Client Printers

Posted on 2009-02-09
Last Modified: 2013-12-05

I have 7 Citrix Metaframe 4 servers in a farm based on Windows Server 2000 SP4. Everyday I get at least 3 or 4 server blue screens that I'm pretty sure are caused by clients using printer that we don't have good drivers for.

These servers are heavily locked down with local policies, so they're an awful pain to troubleshoot. Has anyone suggestions on how to avoid these regular blue screens?

Question by:cpadm
    LVL 82

    Accepted Solution

    Install *only* drivers that are known to not cause trouble on your terminal servers. For exotic/soho printers, use the driver mapping table.
    Or, if you only have Win32 clients, use the UPD3 instead of native drivers.
    LVL 1

    Author Comment

    Where do I find the driver mapping table?
    LVL 8

    Assisted Solution

    Assuming your servers are load balancing, I would try creating and applying a different printing policy to just one of the servers to see whether it makes the problems go away.  To do this go to the Citrix Console and click on Policies.  Create a new one called "UPD Only Policy" and set the following:
    1) Printing ->Client Printers ->Auto-Creation ->Enabled->Auto-create all printers
    2) Printing ->Drivers->Enabled->Do NOT automatically install drives
    3) Printing ->Drivers->Universal Print Driver->Use universal driver only
    (once you have created this policy, r-click it and select "Apply this policy to" and then click "Servers" and select the desired server to apply this to as your test.

    Note it could also be server admins using RDP causing the problems, so you may want to block printers from RDP by going to Terminal Services Configuration -> RDP ->Client settings-> and uncheck the Use Client Settings options about printers.  Also use a GPO to prevent install of unsigned drivers.
    LVL 82

    Expert Comment

    The driver mapping table is in the Presentation Server Console, in the context menu of Printer Management > Drivers.
    LVL 1

    Author Closing Comment

    Lads, apologies for the delayed marks. I had 2 racks come in this week that had to be set up, so cheers for your patience. I've applied the the driver compatibility policy, and also the universal driver and so far so good, no crashes.

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