I have a user, on outlook 2007, IMAP email account, whose email notification in the system tray, comes up as a broken envelope, not as the "desktop alert". I have all options checked under advanced email options, and desktop alert settings are set correctly, and the "preview" works correctly when you preview it. There are no rules or alerts, this is for the "IN" box, which I understand the alert does not work for sub-category mail boxes. When I send a test message to her, I see what appears to be a broken envelope, that flashes for 1 second (or less!), and disappears in the sys tray. So it is in sort making a notification, but not using the desktop alert, as it should, and it goes away so fast that it is really not helpful. I have searched the database but don't see a fix for this particular problem, but I may have missed it. Thanks for any thoughts.