Unable to "change" Microsoft Office 2007 in add/remove program

Posted on 2009-02-09
Medium Priority
Last Modified: 2012-05-06

I'm interested in reinstalling Microsoft Office 2007 (because of problems with Microsoft's office document imaging program)  but I have had a few problems of late. I can't "change" the program in "add/remove". It goes through the motions of trying to set up the files with a very small Microsoft Office 2007 light blue installation screen with the office 2007 logo, but then it disappears. There's something screwed up. I wonder and worry whether I am going to be able to uninstall the program and if I do whether I would be left with nothing. I also am curious what happened to all the Outlook files: will they stick around on the computer awaiting a reinstallation?
Question by:Anamorphosis
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LVL 23

Expert Comment

ID: 23592950

How are you doing?

See this link to run the detect and repair on Office 2007. See if this fixes your issue so that you can use the Add/Remove to get MS doc imaging working:

Also see this (after the detect and repair):

See this for backing up your outlook (which you should do periodically, in my opinion, anyways):

And a second one about the pst in outlook 2007:

Are these the steps you following when you tried to install it:

You could also try this:

1.      Click Start, click Run, type appwiz.cpl, and then click OK.
2.      In the Currently installed programs list, click the 2007 Office version that you have installed.
3.      Click Change.
4.      Click Add or Remove features, and then click Continue.
5.      Expand Office Tools.
6.      Click Microsoft Office Document Imaging, and then click Run all from My Computer.
7.      Click Continue.

Hope this helps!

Author Comment

ID: 23683544
redrumkev was somewhat helpful as to the peripheral aspects about backing up the Outlook.PST files, and trying to repair the document imaging program; however, my main problem remains, that is to say I can't Microsoft office professional plus 2007.

I have tried some other solutions mentioned on experts exchange elsewhere.

These include downloading an uninstall utility from Microsoft, and trying to uninstall office 2007 in safe mode, but nothing has helped. I also stopped Spybot antivirus program before trying to uninstall. Any advice now? Every time I try to do anything it just says " Microsoft Office professional plus 2007 uninstall did not complete successfully".
LVL 23

Accepted Solution

redrumkev earned 1000 total points
ID: 23683996

I wanted to make sure you could do the .pst backup, so that when you uninstall Office, you do not lose any of your Outlook files (calendars, contacts, etc).

See this link for your "unable to uninstall via add/remove"
Following that should get it to uninstall. Restart system.

Now, when you do the reinstall, follow these instructions:

Notice the "run all from my computer" on the "installation tab" (which you must select, at the top of the installation wizard). This should install the "document imaging program", if you wanted it. Not sure my your initial question if you DO want this or DO NOT want this. If you DO want this, then do the "all" as explained directly above.

If you DO NOT want this, then under (I think) Office Shared Features, you can turn this off. I know it is in one of those expandable boxes on that same dialog box (under Installation tab).

Hope this helps,

Author Closing Comment

ID: 31544623
Thank you for your second reply. Appreciate the more comprehensive approach.
LVL 23

Expert Comment

ID: 23688360

Thank you for the grade!


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