We are a Server 2008 virtual environment with Exchange 2003/SP2 installed on one virtual server. I am trying to apply an Exchange hotfix from KB 930807. This hotfix requires a password. I downloaded hotfix and tried to extract it. When asked for the password, it won't accept the password I received from MS, the same dialog box keeps popping up and asking for a password. If I choose "Skip", the password dialog box closes and I get a message that all files were successfully unzipped; however, I don't see anything in the location I specified to unzip the file; the location I specified is in the same folder that I downloaded the .zip file in. There are no download/installation instructions that I could find for this hotfix. Can someone tell me what I am doing wrong?