We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you a podcast all about Citrix Workspace, moving to the cloud, and analytics & intelligence. Episode 2 coming soon!Listen Now

x

any advice on this monitor problem?

Medium Priority
293 Views
Last Modified: 2012-08-13
I bought a used viewsonic monitor. The guy said it was a Dell.
The model seems to be Viewsonic - Ultrabrite A70f+.
When the pc boots up, and after I see the Windows XP screen, the monitor screen gives me this message.

turn off mode in 5 seconds.

What do I do?
Any key to press so the monitor does not cut off?
It does not seem to cutoff, just the screen goes blank.

Would this be the screen saver set at 5 seconds?

I can't get to the desktop to make any settings changes.
Comment
Watch Question

Commented:
Try to load windows in safe mode with networking, then install the latest driver of the monitor.
CERTIFIED EXPERT

Author

Commented:
with networking, then install the latest driver of the monitor

.....what is networking?

I can not connect the p/c to the internet......
CERTIFIED EXPERT

Author

Commented:
the monitor was in use the day I bought it.
The owner unplugged it and now I try to use it and this problem.

Commented:
Start the PC in standard safe or VGA mode.  Right click somewhere on the desktop, select properties and change the resolution to 800x600 and restart.  Once it's back up, take the resolution up one step at a time (ie. - 1024x768, etc.)  When you hit a resolution the monitor no longer supports, it will blank out on you again, but since you can't see the "yes, this is fine" dialogue to affirm keeping that resolution, the system will automatically revert to the previous resolution and your video will return.  

Drivers for the monitor will help, but first we've got to get you to the starting point.  

Also, make sure you do not set the refresh rate to anything other than 60 - it'll be under advanced options.
Commented:
I assume the previous owner used the monitor on different machine.
your machine doesn't have the right driver of your monitor.
you should download the latest driver from the internet.
if you cannot connect your computer to the internet, download the driver elsewhere and use Disk on Key to transfer the driver to your computer.
Start windows on Safe Mode, and install the driver.


Ido Golan

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
CERTIFIED EXPERT

Author

Commented:
knoxzoo:Right click somewhere on the desktop
........I'm not getting to the desktop............turn off before that.
CERTIFIED EXPERT

Author

Commented:
the pc in question has no card for cable modem.
and my computer which is cable modem has no floppy drive.

I do not know how to copy the driver to a disc.

Even if I had the driver on the disc how can I get to the desktop to click my computer to open and run the disc? It is cutting off before I get to the desktop.

Commented:
Ok.  Step by step...

Start the computer.  
As the POST screen (the first screen displayed) nears completion, start hitting the F8 key on your keyboard.
The Boot Menu will display.
Choose "Safe Mode" or "VGA Mode".
After getting into Windows, right click anywhere on the desktop that is not occupied by a program icon.
Select "Properties" and left click.
Select the "Settings" tab.
Change the resolution to 800x600.
Restart normally.
If it still blanks out after that, it's a bad monitor.  If it doesn't. go back into the display properties window and increase the resolution one step at a time.
CERTIFIED EXPERT

Author

Commented:
would you know if the purple or green connector is for the mouse?

Commented:
Typically, the green.  Purple is typically for the keyboard.
EirmanChief Operations Manager
CERTIFIED EXPERT
Commented:
If you have a dual output video card you could try another monitor as your main monitor (Usually A) and your new monitor as your second monitor (Usually B) - Then boot up and you will be able to adjust the settings of B from your working A display.
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.