How do you clear a stuck print job

Posted on 2009-02-09
Last Modified: 2012-06-27
I have one shared printer that gets stuck weekly. I can clear all print jobs except the first one.  I have to re-boot the server.  Is there another way to clear the stuck job?
Also is there a way to determine why it is hanging?


Question by:jrsitman
    LVL 3

    Expert Comment

    Stop Print spooler service and restart

    Author Comment

    I'll try that next time.
    LVL 6

    Accepted Solution

    it might not be enough to just restart the spooler, if the job still exists in queue do the following.
    1. Stop the spooler
    2. browse to the folder C:\WINDOWS\system32\spool\PRINTERS (if c-drive is your system drive)
    3. delete all .spl and .shd files from that folder
    4. start the spooler again
    this will delete the jobs from the queue if they are still hanging in there, but you probably need to investigate what the root cause might be. Depending on what driver you are using, print processor, print monitor etc those could be the main problem.
    good luck
    / Mikael

    Author Comment

    thanks, activephoto.  That sounds like it will work.  I'll try it when it happens again.

    Author Closing Comment


    Expert Comment

    This problem can be caused by a conflict between the printer driver and print monitor status software. HP printer drivers enable bidirectional print support by default, but the Hpdcmon.dll file that provides print monitor status does not support bidirectional printing.

    Author Comment

    That could be very helpful..


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