ValpoMan
asked on
Lotus Notes cannot open emails from Outlook
Kinda new at this but here is our situation...our marketing department sent out a email thru Outlook...it is basically a newsletter with graphics and links...so far 4 receipients have come back to us saying they cannot open up the email....I have since confirmed that 2 of these people are Lotus Notes users...by searching on this great site I found some cases where there is issues between Outlook and Lotus Notes where the Notes user could not open some emails....
Can someone tell me more on what could be causing these problems?....what steps could we take?....
Thanks
Can someone tell me more on what could be causing these problems?....what steps could we take?....
Thanks
Sjef Bosman
More info please, maestro! Release, what are the error messages they get, are mails arriving, dit you have a peek using the Document Properties?
ASKER
Sorry...here is word for word what one Notes user emailed me:
It says that Explorer can not open it.
I don't have a clue what that means....the 2nd Notes user just told the marketing dept over the phone that the email won't open..??....emails ARE arriving....
Do you mean document properies in Outlook where the email was created?
Thanks a lot
Monte
It says that Explorer can not open it.
I don't have a clue what that means....the 2nd Notes user just told the marketing dept over the phone that the email won't open..??....emails ARE arriving....
Do you mean document properies in Outlook where the email was created?
Thanks a lot
Monte
check the settings in the location documents whther it is set to open with IE....
A guessing game again, much like "Knock knock"... :-))
At the moment, we don't have too much to work on, now do we? Can you please ask your users to describe exactly what they get, what they see, what happens when they open a mail, etc.
My guess:
1) they get a mail, in the Inbox
2) they double-click it, and it opens
3) there is no content, except for an attachment called winmail.dat
4) and that file cannot be opened
If this is the case, the Outlook settings should be modified. See:
http://www.dwheeler.com/essays/microsoft-outlook-tnef.html
At the moment, we don't have too much to work on, now do we? Can you please ask your users to describe exactly what they get, what they see, what happens when they open a mail, etc.
My guess:
1) they get a mail, in the Inbox
2) they double-click it, and it opens
3) there is no content, except for an attachment called winmail.dat
4) and that file cannot be opened
If this is the case, the Outlook settings should be modified. See:
http://www.dwheeler.com/essays/microsoft-outlook-tnef.html
ASKER
Ok...I THINK I have more info for you all...
First these are NOT my users...but actually are recipents to our company's newsletter so I do not have good info besides what they told me via email...
I contacted one person who stated they could not open up the email and this is all they replied in their email to me: It says that Explorer can not open it.
A second person replied with:
The subject email will not open for me. I keep getting a window message which states "Could not find any Web Navigator templates". I believe that means I do not have the Navigator browser, but I'm not sure.
Here is how we are sending out our mass emails according to our website developer:
"A windows component called CDO.Message that gets called in our ASP scripts. That ends up going out through our MailEnable mail server via SMTP."
Another bit of info I just found out today is that these emails were sent out on behalf of the President of the firm. I stated to me today that when he emails those people directly from his Outlook they have no problems reading his emails. So it appears the problem is some compatiblity issues between this windows component above and Lotus Notes?....
Hope this helps provide more light on my situation....sorry for being clueless on this subject....
Monte
First these are NOT my users...but actually are recipents to our company's newsletter so I do not have good info besides what they told me via email...
I contacted one person who stated they could not open up the email and this is all they replied in their email to me: It says that Explorer can not open it.
A second person replied with:
The subject email will not open for me. I keep getting a window message which states "Could not find any Web Navigator templates". I believe that means I do not have the Navigator browser, but I'm not sure.
Here is how we are sending out our mass emails according to our website developer:
"A windows component called CDO.Message that gets called in our ASP scripts. That ends up going out through our MailEnable mail server via SMTP."
Another bit of info I just found out today is that these emails were sent out on behalf of the President of the firm. I stated to me today that when he emails those people directly from his Outlook they have no problems reading his emails. So it appears the problem is some compatiblity issues between this windows component above and Lotus Notes?....
Hope this helps provide more light on my situation....sorry for being clueless on this subject....
Monte
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