office 2008 for mac crashes on startup

When trying to starting office 2008 for mac (word, excel, powerpoint) on my mac, it crashes. i've tried dumping preferences and reinstalling the app but it doesn't work. Entourage works fine. Office gives me a lengthy error report (below) and closes. The funny part about it is that on another users account on the mac, the programs will open. I tried disabling fonts to see if that was the problem, but it wasn't Any suggestions?
Microsoft Error Reporting log version: 2.0
Error Signature:
Date/Time: 2009-02-09 21:10:30 -0500
Application Name: Microsoft Word
Application Bundle ID:
Application Signature: MSWD
Application Version:
Crashed Module Name: Microsoft Word
Crashed Module Version:
Crashed Module Offset: 0x0078f072
Blame Module Name: Microsoft Word
Blame Module Version:
Blame Module Offset: 0x0078f072
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409 
Thread 0 crashed:
#  1  0x00790072 in _wdGetApplicationObject + 0x0005AE8C (Microsoft Word + 0x0078f072)
#  2  0xb4458bab in  ( + 0x00000000)
X86 Thread State:
 eax: 0x80029c4a  ebx: 0x00650070  ecx: 0x0193a2a4  edx:0xffffffff
 edi: 0x00620069  esi: 0x004c0020  ebp: 0x00610072  esp:0xbffff740
  ss: 0x0000001f  eip: 0x00790072   cs: 0x00000017   ds:0x0000001f
  es: 0x0000001f   fs: 0x00000000   gs: 0x00000037  eflags:0x00010282
Thread 1:
#  1  0x9319a2e6 in _signgam + 0x92FF33C2 (libSystem.B.dylib + 0x000012e6)
#  2  0x93221eab in _signgam + 0x9307AF87 (libSystem.B.dylib + 0x00088eab)
#  3  0x01abbd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
#  4  0x01abb3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
#  5  0x01abb46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
#  6  0x01abbf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
#  7  0x931cb095 in _signgam + 0x93024171 (libSystem.B.dylib + 0x00032095)
#  8  0x931caf52 in _signgam + 0x9302402E (libSystem.B.dylib + 0x00031f52)
X86 Thread State:
 eax: 0xffffffa6  ebx: 0x93211287  ecx: 0xb00a0a5c  edx:0x9319a2e6
 edi: 0x00000025  esi: 0x81d3b278  ebp: 0xb00a0ac8  esp:0xb00a0a5c
  ss: 0x0000001f  eip: 0x9319a2e6   cs: 0x00000007   ds:0x0000001f
  es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037  eflags:0x00000202
Loaded modules:
0: Microsoft Word ( Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft
2: Netlib: /Applications/Microsoft Office 2008/Microsoft
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft
7: merp: /Applications/Microsoft Office 2008/Microsoft
8: MSXML: /Applications/Microsoft Office 2008/Microsoft
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft
16: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
17: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
18: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
19: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
20: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
21: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
22: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
23: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
24: libz.1.dylib: /usr/lib/libz.1.dylib
25: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
26: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
27: libffi.dylib: /usr/lib/libffi.dylib
28: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
29: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
30: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
31: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
32: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
33: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
34: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
35: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
36: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
37: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
38: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
39: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
40: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
41: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
42: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
43: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
44: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
45: libauto.dylib: /usr/lib/libauto.dylib
46: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
47: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
48: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
49: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
50: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
51: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
52: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
53: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
54: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
55: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
56: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
57: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
58: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
59: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
60: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
61: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
62: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
63: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
64: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
65: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
66: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
67: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
68: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
69: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
70: libbsm.dylib: /usr/lib/libbsm.dylib
71: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
72: libcups.2.dylib: /usr/lib/libcups.2.dylib
73: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
74: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
75: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
76: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
77: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
78: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
79: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
80: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
81: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
82: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
83: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
84: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
85: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
86: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
87: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
88: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
89: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
90: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
91: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
92: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
93: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
94: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
95: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
96: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
97: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
98: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
99: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
100: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
101: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
102: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
103: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
Operating System Information
Operating System: Mac OS X 10.5.6 (Build 9G55)
CPU: Intel Core Duo, Number: 8, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1056
Screen: 1920 x 1200, depth = 32, ltbr = 0, 0, 1200, 1920
Microsoft Application Information:
Error Reporting UUID: 67804DF6-FD36-47DD-A2D6-E119B9495764
Time from launch: 0 hours, 0 minutes, 0 seconds
Total errors on this client: 111

Open in new window

Who is Participating?
Lonnie1973Author Commented:
nothing i tried worked...i finally gave up and recreated his account on the mac. thanks everyone for your suggestions.
nappy_dThere are a 1000 ways to skin the technology cat.Commented:
You may need to run Office updates for the Mac OS.  This is most likely the cause.
If the Office apps run from a different user account, that would show that the problem is with a file located in the user's Home folder.

As an experiment, quit out of all the Office apps including Messenger and Entourage, and move the Microsoft User Data folder from Documents to the Desktop.

Do NOT let anything bad happen to this folder, if you want to keep using Entourage's locally-saved email database file!

Now launch Word. What happens? If OK, close Word, trash the new User Data folder and put the old one back in Documents where you got it.

If Word didn't crash, you have to suspect there's a bad Auto-Recovery file or Word Script Menu Item.

Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

nappy_dThere are a 1000 ways to skin the technology cat.Commented:
Not true.  The Office update for OS X is per computer and per user when it installs.
Sorry, but I have to disagree with that statement, nappy. The original poster says Office works as expected in a different user account.

That indicates a problem located right in the Home folder of the user who can't get Word to launch. Or else the craziest problem with access permissions I ever heard of.
Lonnie1973Author Commented:
I'm going to try everyone's suggestion tonight. I'll post back in the morning how it went.
Lonnie1973Author Commented:
I tried removing the user data folder and it didn't work.
nappy_dThere are a 1000 ways to skin the technology cat.Commented:
if anyone can figure this out, that'd be great. I have the same issue and no one on the web at all has an answer for it.
Crashing on launch could be caused by corruption of Words global Normal template. Word reads this file whenever it starts up, to load your default document formatting.

1) Make sure Words not running -- that part should take care of itself :rolleyes:

2) Use Spotlight to find the file named Normal.dotm and re-name it Normal.bak. The Mac OS may warn against, but ignore this warning. If Spotlight doesn't show you the Normal template file, its usual location is:  Your User Name/Library/Application Support/Microsoft/Office/User Templates.

3) After you get through this, launch Word.

3) Is the problem gone? Then you can move Normal.bak to the Trash. Word has created a fresh default Normal template. Youve lost any format customizations you used to have, so as you create new custom formats, make a backup copy of That way you have something to fall back on if your usual Normal template gets ruined again.

4) Still have the problem? Bummer, but this behavior can have more than one cause. Here is how to think about it:

> What do you know for sure?

a) Word launches, then crashes immediately.
b) It worked OK before... but something changed.
c) Other MS Office 2008 apps dont have the problem.
d) Reinstalling Office updates does not help.
e) This happens in one user account, but not in others.

> What does that indicate?

a) Word seems to be crashing when it tries to open a file in its startup path: a temp file , a default template, its own preference settings... or maybe a Word file you double-clicked to launch the application.

b) Those are all things that can change as you use Word, without your being aware of it. Something may have gotten corrupted, or (less likely) access permissions may have gone wrong.

c) If only Word has the problem, the problem is probably with something only Word needs to use.

d) Updating does not help, so Word itself does not seem to be broken.

e) The problem exists somewhere in the users Home folder (no reason to believe its anywhere else). So, again -- Word itself is probably not broken.

> What do you do now?

1) Repairing permissions on your startup disk with Disk Utility never hurts, and could fix something important, so do it.

2) By trial and error, find and delete the file thats killing Word. Word crashes when you double-click its launch icon? Then its not a corrupt document, so suspect a default template (.dot* file) or application preferences (.plist file).

3) Completely uninstall and re-install MS Office. Let the Office installer find and remove any leftover bits of older or trial versions. This method works, but is still kind-of a lose, because it is really inconvenient, and you havent learned how to handle the issue better if/when it comes back. Also, you may overlook the file that was causing the problem. If it's still there, so is the problem.

4) The nuclear option: you can delete and recreate your user account on the Mac. You have to copy all your data files someplace safe first. Dont forget about the Office Identities folder in /Documents/Microsoft User Data/ if you have saved email in Entourage.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.