office 2008 for mac crashes on startup

Posted on 2009-02-09
Last Modified: 2012-08-13
When trying to starting office 2008 for mac (word, excel, powerpoint) on my mac, it crashes. i've tried dumping preferences and reinstalling the app but it doesn't work. Entourage works fine. Office gives me a lengthy error report (below) and closes. The funny part about it is that on another users account on the mac, the programs will open. I tried disabling fonts to see if that was the problem, but it wasn't Any suggestions?
Microsoft Error Reporting log version: 2.0

Error Signature:


Date/Time: 2009-02-09 21:10:30 -0500

Application Name: Microsoft Word

Application Bundle ID:

Application Signature: MSWD

Application Version:

Crashed Module Name: Microsoft Word

Crashed Module Version:

Crashed Module Offset: 0x0078f072

Blame Module Name: Microsoft Word

Blame Module Version:

Blame Module Offset: 0x0078f072

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409 

Thread 0 crashed:

#  1  0x00790072 in _wdGetApplicationObject + 0x0005AE8C (Microsoft Word + 0x0078f072)

#  2  0xb4458bab in  ( + 0x00000000)

X86 Thread State:

 eax: 0x80029c4a  ebx: 0x00650070  ecx: 0x0193a2a4  edx:0xffffffff

 edi: 0x00620069  esi: 0x004c0020  ebp: 0x00610072  esp:0xbffff740

  ss: 0x0000001f  eip: 0x00790072   cs: 0x00000017   ds:0x0000001f

  es: 0x0000001f   fs: 0x00000000   gs: 0x00000037  eflags:0x00010282

Thread 1:

#  1  0x9319a2e6 in _signgam + 0x92FF33C2 (libSystem.B.dylib + 0x000012e6)

#  2  0x93221eab in _signgam + 0x9307AF87 (libSystem.B.dylib + 0x00088eab)

#  3  0x01abbd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)

#  4  0x01abb3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)

#  5  0x01abb46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)

#  6  0x01abbf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)

#  7  0x931cb095 in _signgam + 0x93024171 (libSystem.B.dylib + 0x00032095)

#  8  0x931caf52 in _signgam + 0x9302402E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:

 eax: 0xffffffa6  ebx: 0x93211287  ecx: 0xb00a0a5c  edx:0x9319a2e6

 edi: 0x00000025  esi: 0x81d3b278  ebp: 0xb00a0ac8  esp:0xb00a0a5c

  ss: 0x0000001f  eip: 0x9319a2e6   cs: 0x00000007   ds:0x0000001f

  es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037  eflags:0x00000202

Loaded modules:

0: Microsoft Word ( Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word

1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft

2: Netlib: /Applications/Microsoft Office 2008/Microsoft

3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft

4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft

5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft

6: MSLS3: /Applications/Microsoft Office 2008/Microsoft

7: merp: /Applications/Microsoft Office 2008/Microsoft

8: MSXML: /Applications/Microsoft Office 2008/Microsoft

9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft

10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft

11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft

12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft

13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft

14: SmartArt: /Applications/Microsoft Office 2008/Microsoft

15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft

16: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport

17: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

18: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering

19: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

20: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync

21: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

22: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

23: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

24: libz.1.dylib: /usr/lib/libz.1.dylib

25: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

26: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib

27: libffi.dylib: /usr/lib/libffi.dylib

28: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

29: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

30: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security

31: libxslt.1.dylib: /usr/lib/libxslt.1.dylib

32: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting

33: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer

34: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices

35: libobjc.A.dylib: /usr/lib/libobjc.A.dylib

36: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

37: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

38: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

39: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

40: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

41: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

42: libxml2.2.dylib: /usr/lib/libxml2.2.dylib

43: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib

44: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib

45: libauto.dylib: /usr/lib/libauto.dylib

46: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition

47: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture

48: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib

49: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

50: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

51: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

52: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv

53: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound

54: libresolv.9.dylib: /usr/lib/libresolv.9.dylib

55: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

56: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

57: libicucore.A.dylib: /usr/lib/libicucore.A.dylib

58: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

59: libSystem.B.dylib: /usr/lib/libSystem.B.dylib

60: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI

61: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib

62: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

63: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

64: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis

65: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

66: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

67: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib

68: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

69: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

70: libbsm.dylib: /usr/lib/libbsm.dylib

71: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

72: libcups.2.dylib: /usr/lib/libcups.2.dylib

73: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

74: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib

75: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

76: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

77: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices

78: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

79: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL

80: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

81: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

82: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText

83: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

84: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels

85: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

86: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

87: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

88: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO

89: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

90: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices

91: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib

92: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

93: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

94: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

95: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

96: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib

97: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

98: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

99: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

100: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink

101: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices

102: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

103: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata

Operating System Information

Operating System: Mac OS X 10.5.6 (Build 9G55)

CPU: Intel Core Duo, Number: 8, Speed: 2147 MHz

gestaltPhysicalRAMSize err = 0, result = 2047 MB

gestaltSystemVersion err = 0, result = 0x1056

Screen: 1920 x 1200, depth = 32, ltbr = 0, 0, 1200, 1920

Microsoft Application Information:

Error Reporting UUID: 67804DF6-FD36-47DD-A2D6-E119B9495764

Time from launch: 0 hours, 0 minutes, 0 seconds

Total errors on this client: 111

Open in new window

Question by:Lonnie1973
    LVL 32

    Expert Comment

    You may need to run Office updates for the Mac OS.  This is most likely the cause.
    LVL 2

    Expert Comment

    If the Office apps run from a different user account, that would show that the problem is with a file located in the user's Home folder.

    As an experiment, quit out of all the Office apps including Messenger and Entourage, and move the Microsoft User Data folder from Documents to the Desktop.

    Do NOT let anything bad happen to this folder, if you want to keep using Entourage's locally-saved email database file!

    Now launch Word. What happens? If OK, close Word, trash the new User Data folder and put the old one back in Documents where you got it.

    If Word didn't crash, you have to suspect there's a bad Auto-Recovery file or Word Script Menu Item.

    LVL 32

    Expert Comment

    Not true.  The Office update for OS X is per computer and per user when it installs.
    LVL 2

    Expert Comment

    Sorry, but I have to disagree with that statement, nappy. The original poster says Office works as expected in a different user account.

    That indicates a problem located right in the Home folder of the user who can't get Word to launch. Or else the craziest problem with access permissions I ever heard of.

    Author Comment

    I'm going to try everyone's suggestion tonight. I'll post back in the morning how it went.

    Author Comment

    I tried removing the user data folder and it didn't work.
    LVL 32

    Expert Comment


    Accepted Solution

    nothing i tried worked...i finally gave up and recreated his account on the mac. thanks everyone for your suggestions.

    Expert Comment

    if anyone can figure this out, that'd be great. I have the same issue and no one on the web at all has an answer for it.
    LVL 2

    Expert Comment

    Crashing on launch could be caused by corruption of Words global Normal template. Word reads this file whenever it starts up, to load your default document formatting.

    1) Make sure Words not running -- that part should take care of itself :rolleyes:

    2) Use Spotlight to find the file named Normal.dotm and re-name it Normal.bak. The Mac OS may warn against, but ignore this warning. If Spotlight doesn't show you the Normal template file, its usual location is:  Your User Name/Library/Application Support/Microsoft/Office/User Templates.

    3) After you get through this, launch Word.

    3) Is the problem gone? Then you can move Normal.bak to the Trash. Word has created a fresh default Normal template. Youve lost any format customizations you used to have, so as you create new custom formats, make a backup copy of That way you have something to fall back on if your usual Normal template gets ruined again.

    4) Still have the problem? Bummer, but this behavior can have more than one cause. Here is how to think about it:

    > What do you know for sure?

    a) Word launches, then crashes immediately.
    b) It worked OK before... but something changed.
    c) Other MS Office 2008 apps dont have the problem.
    d) Reinstalling Office updates does not help.
    e) This happens in one user account, but not in others.

    > What does that indicate?

    a) Word seems to be crashing when it tries to open a file in its startup path: a temp file , a default template, its own preference settings... or maybe a Word file you double-clicked to launch the application.

    b) Those are all things that can change as you use Word, without your being aware of it. Something may have gotten corrupted, or (less likely) access permissions may have gone wrong.

    c) If only Word has the problem, the problem is probably with something only Word needs to use.

    d) Updating does not help, so Word itself does not seem to be broken.

    e) The problem exists somewhere in the users Home folder (no reason to believe its anywhere else). So, again -- Word itself is probably not broken.

    > What do you do now?

    1) Repairing permissions on your startup disk with Disk Utility never hurts, and could fix something important, so do it.

    2) By trial and error, find and delete the file thats killing Word. Word crashes when you double-click its launch icon? Then its not a corrupt document, so suspect a default template (.dot* file) or application preferences (.plist file).

    3) Completely uninstall and re-install MS Office. Let the Office installer find and remove any leftover bits of older or trial versions. This method works, but is still kind-of a lose, because it is really inconvenient, and you havent learned how to handle the issue better if/when it comes back. Also, you may overlook the file that was causing the problem. If it's still there, so is the problem.

    4) The nuclear option: you can delete and recreate your user account on the Mac. You have to copy all your data files someplace safe first. Dont forget about the Office Identities folder in /Documents/Microsoft User Data/ if you have saved email in Entourage.


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