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Outlook 2007 Freezing

Posted on 2009-02-09
Medium Priority
Last Modified: 2012-06-27
Alright I am waiving my white flag here. My ego is damaged and I need some help here trying to figure this out.

Outlook on my Dell Precision 670 is freezing about every couple minutes. Whether I am composing a message, entering Calendar information or reading emails, it will freeze for about 20-40 seconds and if I click on it, it gives me the old Not Responding. Running XP Pro Service Pack 3 and Outlook 2007 on an hosted exchange account

Tried different nic Card updated drivers
Renamed .ost and rebuilt mailbox
Reinstalled Outlook
Reformatted machine
Changed ISP account (Comcast home to biz)
Disabled Add-Ins
Rebuilt Mailbox on Laptop ( Works Fine on Laptop)

Other Facts:
OS does not lock up, meaning local applications are available when Outlook is frozen (Including other MS Office programs)
Do not have an issue with Internet, streaming video, music.

My analysis:
At this point I have narrowed it down to something on the machine however what that is (well if I knew I wouldnt be writing this) I dont know. I am leaning towards a hardware issue however, I have never heard of a hardware issue that would cause only Outlook to fail. The first thing I did was install Outlook after I reformatted, and since I have added on programs it has continued to act the same way.
Thanks in advance for your expert advice.
Question by:talcottnetworks
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LVL 47

Expert Comment

ID: 23596782
There is a known issue in Outlook 2007 that causes it to hang or crash:

Outlook is crashing

Disable add-ins. If you have Adobe Acrobat 6 installed, disable it's add-in first. SnagIt's addin will also crash Outlook. If Outlook crashes when you attempt to disable the addins, you'll need to edit the registry. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins and change the load behavior for Acrobat, SnagIt or other non-Microsoft add-ins to 0.

Also might just be running slow:
Follow instructions from SlipStick

LVL 47

Expert Comment

ID: 23596790
Can also check to see if you have any Mapped Network Drives.
If you do, make sure they are connected or available.
Disconnect any that are not available.
Close and re-open Outlook

Author Comment

ID: 23619088
Thanks for the help apache09. Tried what you requested and unfortunately am still having the error.

Any possible way that AutoDiscover could be causing this error? When I log on to the system I am getting an invalid Autodiscover address. mydomain.autodiscover..... which I know is not correct. Not sure if this would effect Outlook long after it is open though.

Thanks again.

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Author Comment

ID: 23619108
Also would like to add that I did a trace route to my Exchange Server and every time the first request times out.

Expert Comment

ID: 23659032
Did you try disabling Auto Save?
I think the default for this, is to run every 2 or 3 minutes

Accepted Solution

talcottnetworks earned 0 total points
ID: 23797343
Tools --> Options --> Email Options --> Advanced Email Options --> Display a New Mail Desktop Alert

Unchecked this and it has been working for a few days. Amen. This has been killing me. Thanks for all your help.

Author Comment

ID: 24441221
Disable New Mail alert only worked for about a day or so.

Outlook did not stop freezing until I downloaded Office 2007 SERVICE PACK 2 . Have not had a problem since. So happy it is working, Thanks MS making it work after SP2.

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