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Windows server 2003 Computer Browser Service keeps stopping

rbeltran80
rbeltran80 asked
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Last Modified: 2012-05-06
I am running Windows server 2003 R3 SP2. This moring my users where not able to map network drives. I looked at the services and noticed that my Computer Browser service was stopped. I started it again and all was well. Then about 1 hour later the samething happened. I started the service and it worked. I also checked the event viewer and saw that I had an Application error: Faulting application svchost.exe, version 5.2.3790.3959, faulting module shell32.dll, version 6.0.37.90.4184, fault address 0x0014e84e. When I looked into this further I found something about turning on Automatic updates to stop the svchost.exe error from happening. I have done that and all seeemed well but it has happened again. I have changed the service to autostart on failure but that does not fix the issue. Any help would be GREAT! Also when this first happens and you log on to the server I get the following as well: Generic Host Process for Win32 Services encountred a probablem and needed to close. Please help. Thanks
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Mal OsborneAlpha Geek
CERTIFIED EXPERT

Commented:
You have a nasty problem there, the computer browser failing is a symptom.  The computer browser service keeps a list of computer names, however it is not required for mapped drives to work.  If a user types the server name in, or already has a mapped drive, the computer browser plays no role.

The "Generic Host Process for Win32 Services" shows in task manager as  svchost.exe. Many windows services (including the computer browser) run under this task.   I suspect in your case another failing service is causing problems.

Usual cause of the problem you have in my experience is a faulty system level driver, most probably an AntiVirus program.  

Author

Commented:
Malmensa, Thank you for the comment. The server is question has anti-virus software installed but it has been installed for over a year now. This probably only started happening today. I guess I could uninstall the anti-virus and see if that helps, if you feel that it would. I am just a little worried about having this server with out anti-virus software. I am running Symantec AntiVirus on it now.
Mal OsborneAlpha Geek
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Commented:
Being Symantec AV I would try that first.  I have seen Symantec AV do this in the past.
TDKDTechnical Liaison

Commented:
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Author

Commented:
TDKD, I am have installed the updates for MS server 2003 and am waiting for tonight to reboot the system. I will post again once that is completed and let you know if that has solved the issue.
TDKDTechnical Liaison

Commented:
Let me know, if it doesn't solve it we will look at a few other things...

Author

Commented:
After I installed the updates the problem was corrected. Thanks!
TDKDTechnical Liaison

Commented:
Excellent!!! Glad to hear it resolved your issu. And your very welcome :-)
just as an update -- i had the same issue as mentioned above on an sbs 2003sp1 box, the hotfix+reboot did not fix the issue, however turning off the firewall did allow the 'computer browser' service to start.  i am adding exceptions to the firewall for printer/file sharing ports.  hope this helps others.
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