Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


Contact us - email link on website problem

Posted on 2009-02-10
Medium Priority
Last Modified: 2013-12-25
If you access the site and go to the contact us area, by clicking on the email link I get an email form up on screen as expected
However, others are finding that they get requests to set up Outlook.
I'm using IE8, but have tested in Firefox and Safari and found the same problem.
Any ideas please?


Open in new window

Question by:adogem
1 Comment

Accepted Solution

acroment earned 150 total points
ID: 23599705
the mailto: link functions at the client computer and will use the client's default email client to send an email. If the user has their default email client improperly set - they will be prompted with a wizard to set up an email account.

Because you cannot control how a client computer may react when clicking a mailto: link - it is a generally accepted pratice to use a contact us form on your website so that your website visitors can simply fill out a form and you don't have to worry about how their email client is setup.

Also - there are website scanning tools out there which will look at websites for mailto: links and add the email addresses in those links to spaming lists. Having a form can reduce the amount of spam that you will receive.

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Originally, this post was published on Monitis Blog, you can check it here . It goes without saying that technology has transformed society and the very nature of how we live, work, and communicate in ways that would’ve been incomprehensible 5 ye…
Measuring Server's processing rate with a simple powershell command. The differences in processing rate also was recorded in different use-cases, when a server in free and busy states.
The viewer will learn how to dynamically set the form action using jQuery.
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …
Suggested Courses

571 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question