Exchange server 2003 mail service stops working about once a week and needs to be rebooted to start working properly.

Posted on 2009-02-10
Last Modified: 2012-05-06
I defragged the database using eseutil /d utility and it reduced the size of the db considerably, but its still having problems in that about once a week email stops working, to get email back up and working I shutdown the services; MTA stacks and Information Store and then shutdown the Exchange server and restart the DC and then when the DC is fully up I start up the Exchange server and email starts working again. Can anyone tell me what the problem is and how to resolve it?
Using Server 2003 with Exchange 2003, DC is Server 2003 on a separate server, all workstations are XP Pro.  

Thank you,
Question by:dsterling
    LVL 65

    Accepted Solution

    I am not a fan of an offline defrag and it isn't something I do as a rule.
    Have you run the Exchange Best Practises tool on the server?
    What else is installed?
    Is there anything logged when these failures occur?


    Author Comment


    I'll run the Exchange Best Practices tool. The server is a dedicated Exchange server with nothing else running on it. Why don't you like the offline defrag eseutil ?


    Author Closing Comment

    I fixed the issues that the Exchange Best Practices brought up and I'm hoping it resolved the issue, can only tell after about a 2 weeks if the issue was resolved. Nice tool to have. If the problem is not resolved I'll open another question as of now I'll consider the the question answered. Thanks Mestha, I'd still like to know why you are not a fan of offline defrag?
    LVL 65

    Expert Comment

    Offline defrag - waste of time. It isn't risk free, and with Exchange 2003 SP2 it is almost completely unnecessary. It is not something that has to be done regularly.
    I think I have done an offline defrag once, maybe twice in the last three years.


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