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Exchange 2003 - automatic forwarding not working

Posted on 2009-02-10
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Last Modified: 2012-05-06
I'm trying to automatically forward a users emails to an external email address.  IMy server is running Windows SBS 2003 SP2 with Exchange 2003 6.5 SP1.

So far I have:
- Set up a contact with an external email address
- Brought up the properties of the user and in exchange general set it to forward to the contact with the external email address.
- Checked Global settings - Internet message format.  It's set to allow everything including automatic forwarding and send NDR's.

I can email the user internally, the mail is successfully delivered to the user and forwarded to the external email account.  However when I email the user externally, the user gets the email, but the forward doesn't happen.  An NDR is generated but doesn't go anywhere.

This used to work until approximately a couple of months ago.  Any help would be apreciated.
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Question by:Peter_Cull
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7 Comments
 

Author Comment

by:Peter_Cull
ID: 23601141
Hi Milindn,
I ran ADSIEDIT.msc but couldn't find CN=Default,CN=Internet Message Formats,CN=Global Settings,CN=<Org Name>,CN=Microsoft Exchange,CN=Services,CN=Configuration.  Do you know what section it is in?
Thanks, Peter.
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Expert Comment

by:Mestha
ID: 23601262
You don't need to set automatic forwarding in Global Settings if you are using a Contact. Therefore you can turn that off.
You need to look at message tracking to see if the message is going out. The type of forwarding that you are doing can be seen by some sites to be spoofing.

-M
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Author Comment

by:Peter_Cull
ID: 23601270
Hi Milindn,

When I deselect allow automatic forward and test this, the outbound forward message says waiting for categoriser.  Whereas when I enable automatic forward, it goes further and tries to send an NDR.  That would indicate the change to allow forward is being implemented and is not out of synch with the active directory setting (if that makes sense).

Peter.
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Author Comment

by:Peter_Cull
ID: 23601504
Hi Mestha,

I've looked at message tracking but it's not clear what the problem is.  Please see attached file.  What do you think?

Also I forgot to add we're using POP3 Connector.  Inbound messages are being retrieved from a seperate external POP email account.  Not sure if that affects anything.

Thanks, Peter.
Message-History.JPG
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LVL 65

Expert Comment

by:Mestha
ID: 23606458
Automatic forwarding should not be required. Certainly I have it disabled on every server I manage, but I have most of those sites with a Contact based forward going on. Categoriser is where the AV and Antispam does its thing.

Is the email address shown the local one or the remote one? It would appear to be delivered to the store and then NDR'd during the external delivery process. That may well be the remote server rejecting the email because it can look like spoofing.

-M
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Accepted Solution

by:
Peter_Cull earned 0 total points
ID: 23797397
Hi,
Sorry for the delay in responding.  No matter what I do my server will not forward emails to an external account when the email originally came from the POP3 connector.  Internal emails are forwarded with no problem.  I've decided to remove the POP3 connector and have mail delivered directly to my server which should solve the problem.  Thanks for your help anyway.  Much appreciated.
Kind Regards,
Peter.
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