We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you a podcast all about Citrix Workspace, moving to the cloud, and analytics & intelligence. Episode 2 coming soon!Listen Now

x

Help with ArcServe error

LionelR2D2
LionelR2D2 asked
on
Medium Priority
390 Views
Last Modified: 2012-05-06
We are using ArcServe r11.1 sp2.  In the past 10 days, we have received this error twice: "E1027 Failed to Contact Tape Server a7."  When this happens, the backup job for that day fails.  Rebooting the server fixes the problem, but I am looking for a more viable solution.  I looked at a knowledge base of ArcServe error codes, but this one was not listed.

Can anyone help?

Thank you.
Comment
Watch Question

Sai Prasad KinneraManager, Technical Support
CERTIFIED EXPERT

Commented:
attach the activity log(brightstor.log) here so that i can help you out.
This error typically indicates that you have a bad media or that you are using a drive that has not been certified by Computer Associates

Is arcserve on Windows or Netware?

Do attach the logs for more insight

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts

Author

Commented:
That is exactly what it was: a bad tape.

Thank you.
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.