We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you a podcast all about Citrix Workspace, moving to the cloud, and analytics & intelligence. Episode 2 coming soon!Listen Now


Help with ArcServe error

LionelR2D2 asked
Medium Priority
Last Modified: 2012-05-06
We are using ArcServe r11.1 sp2.  In the past 10 days, we have received this error twice: "E1027 Failed to Contact Tape Server a7."  When this happens, the backup job for that day fails.  Rebooting the server fixes the problem, but I am looking for a more viable solution.  I looked at a knowledge base of ArcServe error codes, but this one was not listed.

Can anyone help?

Thank you.
Watch Question

Sai Prasad KinneraManager, Technical Support

attach the activity log(brightstor.log) here so that i can help you out.
This error typically indicates that you have a bad media or that you are using a drive that has not been certified by Computer Associates

Is arcserve on Windows or Netware?

Do attach the logs for more insight

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts


That is exactly what it was: a bad tape.

Thank you.
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.