Help with ArcServe error

Posted on 2009-02-10
Last Modified: 2012-05-06
We are using ArcServe r11.1 sp2.  In the past 10 days, we have received this error twice: "E1027 Failed to Contact Tape Server a7."  When this happens, the backup job for that day fails.  Rebooting the server fixes the problem, but I am looking for a more viable solution.  I looked at a knowledge base of ArcServe error codes, but this one was not listed.

Can anyone help?

Thank you.
Question by:LionelR2D2
    LVL 9

    Expert Comment

    attach the activity log(brightstor.log) here so that i can help you out.
    LVL 1

    Accepted Solution

    This error typically indicates that you have a bad media or that you are using a drive that has not been certified by Computer Associates

    Is arcserve on Windows or Netware?

    Do attach the logs for more insight

    Author Comment

    That is exactly what it was: a bad tape.

    Thank you.

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