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CRM Outlook Laptop Client fails to install

Hi all,

I'm trying to install the CRM 3.0 laptop client for Outlook on an XP with SP3 machine running Office 2007 (standard version, not enterprise or professional).

However, at the System requirements screen (where it runs the verification tasks) I get the following results:
- Windows OS: Ticked
- CRM Client for MS Office Outlook: Crossed (see below)
- MS Outlook: Crossed (see below)
- MS CRM Client for outlook user input: Ticked
- MS SQL Server Desktop Engine: Ticked.

So, the main two errors above contain the following details:
"An incompatible version of the Microsoft CRM desktop client for Outlook or the Microsoft CRM laptop client for Outlook is already installed on this computer: Product: Microsoft CRM laptop client for Microsoft Office Outlook, Version: 3.0.5300.0, User: FBloggs\Fred Blogs. Before continuing the current installation, remove the incompatible version"

The second error is:
"Setup failed to determine whether a supported version of Microsoft Outlook is installed. View the details in the log file C:\Documents and Settings\fredb.domain\Application Data\Microsoft\MSCRM\Logs\crm30clientsetup.log"

[should point out that I've masked the domain and username]

Now, I've checked Program files, no CRM there. I've deleted all other traces of crm (both in the programs folder, and in each user account folder) and i've been through the registry clearing out any CRM entries.

Also, I'm not sure if the version of Office this user has is compatible. I tried the CRM installer on my 2007 Enterprise office and it went on without a hitch.
Incidently, i am using the CRM V3c version on both of these installs!!!

Is there anything else I can try?

Thanks!
0
NedT
Asked:
NedT
  • 3
1 Solution
 
rakeshAgarwalCommented:
Download the Microsoft CRM v3.0c for Outlook 2007 compatibility in order to install CRM 3.0. The one on the CD is v.3.0 which isnt compatible with Outlook 2007. That should resolve it. If you still have problems, paste in the error log.

http://www.experts-exchange.com/Database/Software/CRM/Q_23006807.html
0
 
NedTAuthor Commented:
"Incidently, i am using the CRM V3c version on both of these installs!!! "
- already am using v 3c version.

Haven't got the error log handy (typically, deleted it yesterday!) and it's a user based in another country so won't be able to get it for a few days now.

Is there anything else I can try?
0
 
NedTAuthor Commented:
Here's the error log
11:00:10|   Info| === Setup bootstrap logging started 2/9/2009 11:00:10 AM ===
11:00:10|   Info| Bootstrap version: 3.0.5300.0.
11:00:10|   Info| User: fredb.
11:00:10|   Info| IsInstallerInstalled=1
11:00:10|   Info| Windows Installer found is 3.1
11:00:10|   Info| MDAC found is 2.81.1132
11:00:11|   Info| IsMdacInstalled=1
11:00:11|   Info| IsDrWatsonInstalled=1
11:00:11|   Info| MSXML found is 4.20.9818
11:00:11|   Info| IsMsXmlInstalled=1
11:00:11|   Info| Sqlservr.exe found is 8.80.2050
11:00:17|   Info| IsMsdeInstalled=1
11:00:17|   Info| sqlservr.exe found is 2000.80.2050
11:00:17|   Info| IsMsdeSPInstalled=1
11:00:17|   Info| IsIeInstalled=1
11:00:17|   Info| .NET version found is 1.1.4322
11:00:17|   Info| IsDotNetInstalled=1
11:00:17|   Info| .NET Service Pack version found is 1
11:00:17|   Info| IsDotNetSPInstalled=1
11:00:22|   Info| IsInstallerInstalled=1
11:00:22|   Info| Windows Installer found is 3.1
11:00:22|   Info| MDAC found is 2.81.1132
11:00:23|   Info| IsMdacInstalled=1
11:00:23|   Info| IsDrWatsonInstalled=1
11:00:23|   Info| MSXML found is 4.20.9818
11:00:23|   Info| IsMsXmlInstalled=1
11:00:23|   Info| Sqlservr.exe found is 8.80.2050
11:00:23|   Info| IsMsdeInstalled=1
11:00:23|   Info| sqlservr.exe found is 2000.80.2050
11:00:23|   Info| IsMsdeSPInstalled=1
11:00:23|   Info| IsIeInstalled=1
11:00:23|   Info| .NET version found is 1.1.4322
11:00:23|   Info| IsDotNetInstalled=1
11:00:23|   Info| .NET Service Pack version found is 1
11:00:24|   Info| IsDotNetSPInstalled=1
11:00:24|   Info| === Setup bootstrap logging ended 2/9/2009 11:00:24 AM ===
11:00:28|   Info| === Managed setup logging started: 2/9/2009 11:00:28 AM ===
11:00:28|Verbose| Method entry: Microsoft.Crm.Setup.Client.ClientSetup.Initialize
11:00:28|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize
11:00:28|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
11:00:28|Verbose| Method exit: Microsoft.Crm.Setup.Client.ClientSetup.Initialize
11:00:28|Verbose| Method entry: Microsoft.Crm.Setup.Client.ClientSetup.Run
11:00:28|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
11:00:28|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
11:00:29|Verbose| Installing version component: C:\Microsoft CRM Client\PFiles\MSCRM\Client\bin\crmverclient.dll
11:00:29|Verbose| Installing version: 3.0.5300.0
11:00:29|Verbose| Installing lcid: 1033
11:00:32|   Info| Window Left: 348
11:00:32|   Info| Window Top: 291
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.Constructor
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Constructor
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Constructor
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNG.Constructor
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GathererCollection.Constructor()
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GathererCollection.Constructor()
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNG.Constructor
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Constructor
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Clear
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Clear
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Constructor
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.Constructor
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunAll(False)
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.Run(False, (null))
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GathererCollection.Constructor()
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GathererCollection.Constructor()
11:00:56|Verbose| Built gatherer and sniffer collections.
11:00:56|Verbose| Cleanup completed.
11:00:56|Verbose| Calling sniffer collect.
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions RunModes
11:00:56|Verbose| After env var substitutions RunModes
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions Setup
11:00:56|Verbose| After env var substitutions Setup
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Calling sniffer collect.
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions RunModes
11:00:56|Verbose| After env var substitutions RunModes
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions Setup
11:00:56|Verbose| After env var substitutions Setup
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Calling sniffer collect.
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions RunModes
11:00:56|Verbose| After env var substitutions RunModes
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions Setup
11:00:56|Verbose| After env var substitutions Setup
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Calling sniffer collect.
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions RunModes
11:00:56|Verbose| After env var substitutions RunModes
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions Setup
11:00:56|Verbose| After env var substitutions Setup
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Calling sniffer collect.
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions RunModes
11:00:56|Verbose| After env var substitutions RunModes
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions Setup
11:00:56|Verbose| After env var substitutions Setup
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Collection ran.
11:00:56|Verbose| Collection completed.
11:00:56|Verbose| Gatherers ran.
11:00:56|Verbose| Gathering completed.
11:00:56|Verbose| Calling sniffer process.
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions RunModes
11:00:56|Verbose| After env var substitutions RunModes
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions Setup
11:00:56|Verbose| After env var substitutions Setup
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Calling sniffer process.
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions RunModes
11:00:56|Verbose| After env var substitutions RunModes
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions Setup
11:00:56|Verbose| After env var substitutions Setup
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Calling sniffer process.
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions RunModes
11:00:56|Verbose| After env var substitutions RunModes
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions Setup
11:00:56|Verbose| After env var substitutions Setup
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Calling sniffer process.
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions RunModes
11:00:56|Verbose| After env var substitutions RunModes
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions Setup
11:00:56|Verbose| After env var substitutions Setup
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Calling sniffer process.
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions RunModes
11:00:56|Verbose| After env var substitutions RunModes
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions Setup
11:00:56|Verbose| After env var substitutions Setup
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Processing ran.
11:00:56|Verbose| Processing completed.
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions RunModes
11:00:56|Verbose| After env var substitutions RunModes
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| After context key substitutions Setup
11:00:56|Verbose| After env var substitutions Setup
11:00:56|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:56|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate Microsoft Windows® Operating System
11:00:56|Verbose| Calling BaseGroup.Validate
11:00:56|   Info| Check OSValidator: Success
11:00:56|   Info| Check FileSystemValidator: Success
11:00:59|   Info| Check DomainUserValidator: Success
11:00:59|   Info| Check PendingRebootValidator: Success
11:00:59|   Info| Check MdacValidator: Success
11:00:59|   Info| Check MsdeServiceRunningValidator: Success
11:00:59|   Info| Check ServiceRunningValidator: Success
11:00:59|   Info| Check ServiceAutomaticValidator: Success
11:00:59|   Info| Check ExchangeServiceValidator: Success
11:00:59|   Info| Check ExchangeServiceValidator: Success
11:00:59|Verbose| BaseGroup.Validate completed
11:00:59|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate
11:00:59|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:59|Verbose| After context key substitutions RunModes
11:00:59|Verbose| After env var substitutions RunModes
11:00:59|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:59|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:59|Verbose| After context key substitutions Setup
11:00:59|Verbose| After env var substitutions Setup
11:00:59|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:00:59|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate Microsoft CRM Client for Microsoft Office Outlook®
11:00:59|Verbose| Calling BaseGroup.Validate
11:01:00|  Error| Check ExistingClientValidator : Failure: An incompatible version of the Microsoft CRM desktop client for Outlook or the Microsoft CRM laptop client for Outlook is already installed on this computer: Product: Microsoft CRM laptop client for Microsoft Office Outlook, Version: 3.0.5300.0, User: FBlogs\Fred Blogs. Before continuing the current installation, remove the incompatible version.
11:01:00|Verbose| BaseGroup.Validate completed
11:01:00|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate
11:01:00|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:01:00|Verbose| After context key substitutions RunModes
11:01:00|Verbose| After env var substitutions RunModes
11:01:00|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:01:00|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:01:00|Verbose| After context key substitutions Setup
11:01:00|Verbose| After env var substitutions Setup
11:01:00|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:01:00|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate Microsoft Outlook®
11:01:00|Verbose| Calling BaseGroup.Validate
11:01:00|  Error| LoadModuleString failed.(error = 1814) (outlookpstinstaller.cpp:IsOutlookInstalled:149).
11:01:00|  Error| Check OutlookInstallationValidator : Failure: Setup failed to determine whether a supported version of Microsoft Outlook is installed. View the details in the log file C:\Documents and Settings\fredb.domain\Application Data\Microsoft\MSCRM\Logs\crm30clientsetup.log.
11:01:00|   Info| Check OutlookFlickerHotfixValidator: Success
11:01:00|   Info| Check OutlookPstValidator: Success
11:01:00|   Info| Check OutlookInstanceValidator: Success
11:01:00|Verbose| BaseGroup.Validate completed
11:01:00|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate
11:01:00|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:01:00|Verbose| After context key substitutions RunModes
11:01:00|Verbose| After env var substitutions RunModes
11:01:00|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:01:00|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:01:00|Verbose| After context key substitutions Setup
11:01:00|Verbose| After env var substitutions Setup
11:01:00|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:01:00|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate Microsoft CRM Client for Outlook Setup User Input
11:01:00|Verbose| Calling BaseGroup.Validate
11:01:00|   Info| Check SetupValidator: Success
11:01:00|   Info| Check ServerUrlValidator: Success
11:01:05|Warning| The underlying connection was closed: Unable to connect to the remote server.
 
11:01:05|Warning| Check ServerValidator : Warning: Setup cannot connect to the Microsoft CRM server. This might indicate that the server is down.
11:01:05|   Info| Check TargetFolderValidator: Success
11:01:05|   Info| Check PeerTargetFolderValidator: Success
11:01:05|   Info| Check AvailableSpaceValidator: Success
11:01:05|Verbose| BaseGroup.Validate completed
11:01:05|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate
11:01:06|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:01:06|Verbose| After context key substitutions RunModes
11:01:06|Verbose| After env var substitutions RunModes
11:01:06|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:01:06|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:01:06|Verbose| After context key substitutions Setup
11:01:06|Verbose| After env var substitutions Setup
11:01:06|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:01:06|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate Microsoft SQL Server" Desktop Engine (MSDE) database
11:01:06|Verbose| Calling BaseGroup.Validate
11:01:06|   Info| Check NewDatabaseValidator: Success
11:01:06|Verbose| BaseGroup.Validate completed
11:01:06|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate
11:01:06|Verbose| Validation ran.
11:01:06|Verbose| Validation completed.
11:01:06|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.Run
11:01:06|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunAll
11:01:06|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Clear
11:01:06|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Clear
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.Constructor
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Constructor
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Constructor
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNG.Constructor
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GathererCollection.Constructor()
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GathererCollection.Constructor()
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNG.Constructor
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Constructor
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Clear
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Clear
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Constructor
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.Constructor
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunAll(False)
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.Run(False, (null))
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GathererCollection.Constructor()
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GathererCollection.Constructor()
11:02:27|Verbose| Built gatherer and sniffer collections.
11:02:27|Verbose| Cleanup completed.
11:02:27|Verbose| Calling sniffer collect.
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions RunModes
11:02:27|Verbose| After env var substitutions RunModes
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions Setup
11:02:27|Verbose| After env var substitutions Setup
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Calling sniffer collect.
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions RunModes
11:02:27|Verbose| After env var substitutions RunModes
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions Setup
11:02:27|Verbose| After env var substitutions Setup
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Calling sniffer collect.
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions RunModes
11:02:27|Verbose| After env var substitutions RunModes
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions Setup
11:02:27|Verbose| After env var substitutions Setup
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Calling sniffer collect.
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions RunModes
11:02:27|Verbose| After env var substitutions RunModes
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions Setup
11:02:27|Verbose| After env var substitutions Setup
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Calling sniffer collect.
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions RunModes
11:02:27|Verbose| After env var substitutions RunModes
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions Setup
11:02:27|Verbose| After env var substitutions Setup
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Collection ran.
11:02:27|Verbose| Collection completed.
11:02:27|Verbose| Gatherers ran.
11:02:27|Verbose| Gathering completed.
11:02:27|Verbose| Calling sniffer process.
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions RunModes
11:02:27|Verbose| After env var substitutions RunModes
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions Setup
11:02:27|Verbose| After env var substitutions Setup
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Calling sniffer process.
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions RunModes
11:02:27|Verbose| After env var substitutions RunModes
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions Setup
11:02:27|Verbose| After env var substitutions Setup
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Calling sniffer process.
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions RunModes
11:02:27|Verbose| After env var substitutions RunModes
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions Setup
11:02:27|Verbose| After env var substitutions Setup
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Calling sniffer process.
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions RunModes
11:02:27|Verbose| After env var substitutions RunModes
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions Setup
11:02:27|Verbose| After env var substitutions Setup
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Calling sniffer process.
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions RunModes
11:02:27|Verbose| After env var substitutions RunModes
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions Setup
11:02:27|Verbose| After env var substitutions Setup
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Processing ran.
11:02:27|Verbose| Processing completed.
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions RunModes
11:02:27|Verbose| After env var substitutions RunModes
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| After context key substitutions Setup
11:02:27|Verbose| After env var substitutions Setup
11:02:27|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:27|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate Microsoft Windows® Operating System
11:02:27|Verbose| Calling BaseGroup.Validate
11:02:27|   Info| Check OSValidator: Success
11:02:27|   Info| Check FileSystemValidator: Success
11:02:29|   Info| Check DomainUserValidator: Success
11:02:29|   Info| Check PendingRebootValidator: Success
11:02:29|   Info| Check MdacValidator: Success
11:02:29|   Info| Check MsdeServiceRunningValidator: Success
11:02:29|   Info| Check ServiceRunningValidator: Success
11:02:29|   Info| Check ServiceAutomaticValidator: Success
11:02:29|   Info| Check ExchangeServiceValidator: Success
11:02:29|   Info| Check ExchangeServiceValidator: Success
11:02:29|Verbose| BaseGroup.Validate completed
11:02:29|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate
11:02:29|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:29|Verbose| After context key substitutions RunModes
11:02:29|Verbose| After env var substitutions RunModes
11:02:29|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:29|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:29|Verbose| After context key substitutions Setup
11:02:29|Verbose| After env var substitutions Setup
11:02:29|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:29|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate Microsoft CRM Client for Microsoft Office Outlook®
11:02:29|Verbose| Calling BaseGroup.Validate
11:02:29|  Error| Check ExistingClientValidator : Failure: An incompatible version of the Microsoft CRM desktop client for Outlook or the Microsoft CRM laptop client for Outlook is already installed on this computer: Product: Microsoft CRM laptop client for Microsoft Office Outlook, Version: 3.0.5300.0, User: FBlogs\Fred Blogs. Before continuing the current installation, remove the incompatible version.
11:02:29|Verbose| BaseGroup.Validate completed
11:02:29|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate
11:02:29|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:29|Verbose| After context key substitutions RunModes
11:02:29|Verbose| After env var substitutions RunModes
11:02:29|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:29|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:29|Verbose| After context key substitutions Setup
11:02:29|Verbose| After env var substitutions Setup
11:02:29|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:29|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate Microsoft Outlook®
11:02:29|Verbose| Calling BaseGroup.Validate
11:02:29|  Error| LoadModuleString failed.(error = 1814) (outlookpstinstaller.cpp:IsOutlookInstalled:149).
11:02:29|  Error| Check OutlookInstallationValidator : Failure: Setup failed to determine whether a supported version of Microsoft Outlook is installed. View the details in the log file C:\Documents and Settings\fredb.domain\Application Data\Microsoft\MSCRM\Logs\crm30clientsetup.log.
11:02:29|   Info| Check OutlookFlickerHotfixValidator: Success
11:02:29|   Info| Check OutlookPstValidator: Success
11:02:29|   Info| Check OutlookInstanceValidator: Success
11:02:29|Verbose| BaseGroup.Validate completed
11:02:29|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate
11:02:29|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:29|Verbose| After context key substitutions RunModes
11:02:29|Verbose| After env var substitutions RunModes
11:02:29|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:29|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:29|Verbose| After context key substitutions Setup
11:02:29|Verbose| After env var substitutions Setup
11:02:29|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:29|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate Microsoft CRM Client for Outlook Setup User Input
11:02:29|Verbose| Calling BaseGroup.Validate
11:02:29|   Info| Check SetupValidator: Success
11:02:29|   Info| Check ServerUrlValidator: Success
11:02:31|   Info| User domain\fredb successfully logged into CRM server http://crmserver:5555
11:02:32|   Info| CRM server http://crmserver:5555 version: 3.0.5300.1562
11:02:32|   Info| Check ServerValidator: Success
11:02:32|   Info| Check TargetFolderValidator: Success
11:02:32|   Info| Check PeerTargetFolderValidator: Success
11:02:32|   Info| Check AvailableSpaceValidator: Success
11:02:32|Verbose| BaseGroup.Validate completed
11:02:32|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate
11:02:32|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:32|Verbose| After context key substitutions RunModes
11:02:32|Verbose| After env var substitutions RunModes
11:02:32|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:32|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:32|Verbose| After context key substitutions Setup
11:02:32|Verbose| After env var substitutions Setup
11:02:32|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
11:02:32|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate Microsoft SQL Server" Desktop Engine (MSDE) database
11:02:32|Verbose| Calling BaseGroup.Validate
11:02:32|   Info| Check NewDatabaseValidator: Success
11:02:32|Verbose| BaseGroup.Validate completed
11:02:32|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate
11:02:32|Verbose| Validation ran.
11:02:32|Verbose| Validation completed.
11:02:32|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.Run
11:02:32|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunAll
11:02:32|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Clear
11:02:32|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Clear
11:02:52|   Info| Do you really want to cancel out of Setup?, Question, YesNo, Option2
11:02:55|   Info| InputResult: Yes
11:02:55|Verbose| Method entry: Microsoft.Crm.Setup.Client.ClientSetup.Terminate
11:02:55|   Info| Exit code: -1
11:02:55|Verbose| Method exit: Microsoft.Crm.Setup.Client.ClientSetup.Terminate
11:02:55|   Info| === Managed setup logging stopped: 2/9/2009 11:02:55 AM ===
11:02:55|   Info| === Setup bootstrap logging started 2/9/2009 11:02:55 AM ===
11:02:56|   Info| Bootstrap version: 3.0.5300.0.
11:02:56|   Info| User: fredb.
11:02:56|   Info| Managed Setup exited with code -1.
11:02:56|   Info| === Setup bootstrap logging ended 2/9/2009 11:02:56 AM ===

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0
 
WilyGuyCommented:
Give this a look : http://www.microsoft.com/dynamics/crm/using/deploy/removeclient.mspx 

Because you have to install the 3.0 client AS the user and it can't be installed more than once, you'll need to likely do the manual removal from the link above.

THEN, make the user a local admin, make sure they have an Outlook profile.

You indicate that this is in another country.  Are we looking at different language version issues?
0
 
NedTAuthor Commented:
Thanks for that WilyGuy. I'm off work at the moment due to illness so won't be able to look into it until next week.

The laptop/user are in the USA, so shouldnt have any language version errors. After speaking to the user, I think they've bought a new laptop, started to set it up then realised they needed to join the company domain (which they connect over a VPN connection to do so) so they might have tried to install everything on a local account, and have now signed in using their domain account.

Either way, will have a look at that link next week.
Thanks
0

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