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all incoming mail shows deleted in outlook 2003

sherryeis
sherryeis asked
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Last Modified: 2012-05-06
I recently changed machines moving from Windows 2000 to XP. The newer machine is running Outlook 2003 and my old Outlook was XP.  Everything is migrated and working with one exception. All incoming mail shows deleted?
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Top Expert 2008
Commented:
Hello sherryeis,

Are you using POP3 or IMAP to access your email account?  What do you mean "shows deleted"?  The arrving emails are in Deleted Items folder?

Check if you have a filter sending emails to Deleted Items folder.

Delete and then recreate your accounts in Outlook. A setting may be corrupted during the transfer.

Hope this helps!
war1

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I actually found that the users had created a rule to move all mail from the imap mailbox to their Personal Folder and it made the mail show with a line through it in the imap mailbox.  Once I corrected the rule the mail shows up as it is susposed to.
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Top Expert 2008

Commented:
sherryeis, glad the problem is resolved. Thanks for the points.
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