Posted on 2009-02-10
Brand new computer running Vista. MS Office 2007 preinstalled on the computer. Using the included transfer utility in Vista I imported user accounts from an XP machine. Installed and tested two printers, one inkjet and one laser. Installed from scratch a POS software application that monitors transactions. Tested a laser printer using this application. Computer is for the manager of a store. Office has not worked since turning on the computer. I eventually discovered that if I create a new profile Office will work until I print to the laser. Even if I successfully print to the inkjet first. Once I attempt to print to the laser Office will not work on that profile until I delete and create a new profile. If I create a new profile and import the data from the profile transferred from the other computer, I apparently will get use of Office until someone attempts to print to the laser.
Dell was called on this issue before it was discovered that a new profile did not have this issue. They said that it is an easy fix and for $45 they will do so. Keeping in mind that office did not work since day one. Eventually the payment was agreed to but it became $65. The issue still exists even after payment and an attempt to fix the issue.
What aspect of the user profile can I check to get MS Office to work? If the issue is to just create a new profile and transfer the data, how can I resolve the issue of one attempt to print to the laser before Office will no longer work?