?
Solved

Calendar Tracking problem in Outlook 2003

Posted on 2009-02-10
9
Medium Priority
?
287 Views
Last Modified: 2012-05-06
When one sends out a Meeting request to a group within the Global Address list they do not receive back the Accepted or Declined email nor does it show up in the Tracking tab as "Accepted" "Declined" or "Tentative" it only lists as "None."  
However we know that people are accepting the appointment because the time slot is high-lighted under the Scheduling tab.  

One concern is when someone replys back with comments the person is not receiving any of those responses as well.  

Normally when these are sent out it's for required meetings and the organizer needs to be able to track who will be there to plan accordingly.
0
Comment
Question by:RoyBallard
  • 5
  • 4
9 Comments
 
LVL 65

Expert Comment

by:Mestha
ID: 23605743
All users or just one?
Does message tracking show the message traffic for the meeting acceptances etc ?

-M
0
 

Author Comment

by:RoyBallard
ID: 23606232
It doesn't matter if it's 1 or all in our agency.  No the tracking does not show the message traffice for the meeting acceptances, denials or anything.
0
 
LVL 65

Expert Comment

by:Mestha
ID: 23607039
The fact the messages aren't going back is somewhat of a concern.
Have you tried accepting the meeting from OWA - see what happens then.

-M
0
Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

 

Author Comment

by:RoyBallard
ID: 23607829
No I haven't tried it through OWA.  I will try that and let you know whether it works or not.
0
 

Author Comment

by:RoyBallard
ID: 23662127
Trying it through OWA does not work.
0
 
LVL 65

Expert Comment

by:Mestha
ID: 23662708
To be clear - an appointment was received by a user in OWA, they accepted it and nothing happened?
What else is on the server? Does anything else access the email? A CRM or other plugin perhaps? I am wondering if something is interfering with the message so it isn't processed correctly.

-M
0
 

Author Comment

by:RoyBallard
ID: 23725688
Yes and appointment was received by a user in OWA.  No there isn't a CRM or other  plug-in on the server.  The only other thing on the server is Symantec's MS Exchange Security running only A/V.
0
 
LVL 65

Accepted Solution

by:
Mestha earned 1500 total points
ID: 23727468
Oh, you are running Symantec?
Well if you follow any of my posts either on this name or Sembee, you will find I only operate one policy when Symantec is involved.

When Symantec is installed it is the source of whatever the problem is (and it doesn't matter what the problem is) and it needs to be removed to show that it isn't the cause. Unfortunately in many cases the problem does indeed go away when the Symantec product is removed.

Therefore I would suggest removing it, rebooting the server and then testing again.
You must remove it, disabling it is not enough as it still impacts on the email flow.

-M
0
 

Author Comment

by:RoyBallard
ID: 24596283
I don't have the answer needed.  I will give the points to Mestha.  Thanks.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
Lost Word File? Eagerly, need it back? Read ahead; this File Recovery guide is for you.
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question