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Calendar Tracking problem in Outlook 2003

Medium Priority
318 Views
Last Modified: 2012-05-06
When one sends out a Meeting request to a group within the Global Address list they do not receive back the Accepted or Declined email nor does it show up in the Tracking tab as "Accepted" "Declined" or "Tentative" it only lists as "None."  
However we know that people are accepting the appointment because the time slot is high-lighted under the Scheduling tab.  

One concern is when someone replys back with comments the person is not receiving any of those responses as well.  

Normally when these are sent out it's for required meetings and the organizer needs to be able to track who will be there to plan accordingly.
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Expert of the Quarter 2009
Expert of the Year 2009

Commented:
All users or just one?
Does message tracking show the message traffic for the meeting acceptances etc ?

-M

Author

Commented:
It doesn't matter if it's 1 or all in our agency.  No the tracking does not show the message traffice for the meeting acceptances, denials or anything.
Expert of the Quarter 2009
Expert of the Year 2009

Commented:
The fact the messages aren't going back is somewhat of a concern.
Have you tried accepting the meeting from OWA - see what happens then.

-M

Author

Commented:
No I haven't tried it through OWA.  I will try that and let you know whether it works or not.

Author

Commented:
Trying it through OWA does not work.
Expert of the Quarter 2009
Expert of the Year 2009

Commented:
To be clear - an appointment was received by a user in OWA, they accepted it and nothing happened?
What else is on the server? Does anything else access the email? A CRM or other plugin perhaps? I am wondering if something is interfering with the message so it isn't processed correctly.

-M

Author

Commented:
Yes and appointment was received by a user in OWA.  No there isn't a CRM or other  plug-in on the server.  The only other thing on the server is Symantec's MS Exchange Security running only A/V.
Expert of the Quarter 2009
Expert of the Year 2009
Commented:
Oh, you are running Symantec?
Well if you follow any of my posts either on this name or Sembee, you will find I only operate one policy when Symantec is involved.

When Symantec is installed it is the source of whatever the problem is (and it doesn't matter what the problem is) and it needs to be removed to show that it isn't the cause. Unfortunately in many cases the problem does indeed go away when the Symantec product is removed.

Therefore I would suggest removing it, rebooting the server and then testing again.
You must remove it, disabling it is not enough as it still impacts on the email flow.

-M

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Author

Commented:
I don't have the answer needed.  I will give the points to Mestha.  Thanks.
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