How do I stop Novell ConsoleOne error messages when setting up new user?

Posted on 2009-02-10
Last Modified: 2012-05-06
We have just started receiving two error messages when setting up a new user using ConsoleOne.  
The first error is:"error:-601 from scanauthrange" in a msgbox with with title of"User Authorization Server Error". It has an "OK" button to click.
The second error is:"error:-601 from getdefaultrange" in a msgbox with with title of"User Authorization Server Error". It has an "OK" button to click.
This only happens setting up new users.  We do not get the error messages when modifying an older user account.
Has anybody else had this problem and been able to fix it?  

Question by:utahalee
    LVL 8

    Accepted Solution

    601 errors deal with communication.  Have you had any issues with communication problems on your network recently?  This would be a cause and effect.

    You should make sure synchronization status and replica statuses are porting everything is ok.  Check out this TID for health check procedures in eDirectory:

    You can also optionally try to launch ConsoleOne with the -forceMaster switch to see if that helps.  It's not a solution but it'll help further diagnose the issue.

    That's where I'd start anyways.
    LVL 8

    Expert Comment

    Since you are setting up new users, I also have to add that if you're using a template or something, a call to an attribute you might have set could be causing this behavior as well.

    Look here:

    1. what Netware version and SP level?
    2. eDirectory or DS level?
    3. ConsoleOne version?
    4. Netware Client Level?
    5. Are you running C1 from a workstation or from the server?

    Author Comment

    Thank you very much for your help!

    what Netware version and SP level? - 6.5 sp7
    eDirectory or DS level? - 8.8 sp2
    ConsoleOne version? - 1.3.6.h
    Netware Client Level? - 4.91 sp4
    Are you running C1 from a workstation or from the server? workstation

    Tried the "-forceMaster" but didn't help
    we are not using templates

    We think the problem might be with replication and synchronization too that caused by the following events:

    A new server was setup with a temp-name
    we renamed this server to a production name when went live
    replication still shows the new server with the temp name as master
    the new server with production name show "new replica"
    set another server as the master
    tried to remove the phantom temp-name master server from replica
    won't let us remove it because it shows as "master"
    now we show two masters: a live server and the phantom server
    we think if we can get rid of the phantom master server than the error messages will disappear

    the heading at the top of dsrepair screen shows the phantom name but other screens show the production name
    the system console prompt shows correct name
    the autoexec file has the correct name

    Do you have any suggestions on how to delete this phantom master?

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