Error: Unable to store job at printer on HP Color Laserjet 5500
Posted on 2009-02-10
Intermittently our HP Color LaserJet 5500 printer prints out a job storage status page that reads:
Error: Unable to store job at printer
Reason: Printer not configured to collate
Solution: Install an EIO hard disk.
I've researched this error on HP's site and I performed the suggested: I downloaded/installed the latest drivers. I doubled checked the settings on the printer for Job Storage and Mopier mode, both are disabled. The printer hard disk is also 'not installed'. We have the printer maxed out as far as memory is concerned and people are not printing huge files. I can't figure out what else to try. We really don't have to have to purchase a $500 EIO hard disk, I'd rather find another fix. Any suggestions would be helpful. Thanks!