kimhaddock
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Error: Unable to store job at printer on HP Color Laserjet 5500
Intermittently our HP Color LaserJet 5500 printer prints out a job storage status page that reads:
Error: Unable to store job at printer
Reason: Printer not configured to collate
Solution: Install an EIO hard disk.
I've researched this error on HP's site and I performed the suggested: I downloaded/installed the latest drivers. I doubled checked the settings on the printer for Job Storage and Mopier mode, both are disabled. The printer hard disk is also 'not installed'. We have the printer maxed out as far as memory is concerned and people are not printing huge files. I can't figure out what else to try. We really don't have to have to purchase a $500 EIO hard disk, I'd rather find another fix. Any suggestions would be helpful. Thanks!
Error: Unable to store job at printer
Reason: Printer not configured to collate
Solution: Install an EIO hard disk.
I've researched this error on HP's site and I performed the suggested: I downloaded/installed the latest drivers. I doubled checked the settings on the printer for Job Storage and Mopier mode, both are disabled. The printer hard disk is also 'not installed'. We have the printer maxed out as far as memory is concerned and people are not printing huge files. I can't figure out what else to try. We really don't have to have to purchase a $500 EIO hard disk, I'd rather find another fix. Any suggestions would be helpful. Thanks!
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Okay, I didn't check the printer settings on everyone who had the printer mapped but we did remove the printer from everyones machine and remap it. We haven't received the error since so I'm guessing someone had the incorrect settings. Thanks for the suggestion
Just ran across this problem...and Dansdad is correct...selecting collation does cause the error to happen typically w/ people printing multiple copies of a doc and dont want to sort. A solution i came across was to change the setting on the print server under the advanced tab to change from spooling to direct printing
Thank you for posting about this error. Reading this solution also solved problems I was having.
Deb
Deb
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