We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now


Windows Update asking to install update over and over again

Medium Priority
Last Modified: 2012-06-21
On a handful of machines in our organization, 2 Windows Updates won't disapear from the Windows Update dialog:

Cumulative Security Update for Internet Explorer 7 for Windows XP (KB958215)
Security Update for Internet Explorer 7 for Windows XP (KB960714)

The updates install successfully and the computer reboots but when the user logs back in, they get another windows update prompt to install the same updates.

We've tried uninstalling the updates and reinstalling them. Installing them manually. Deleting the computer from WSUS and having it re-detect all updates. Deleting WindowsUpdate.log and the SoftwareUpdates folder from C:\Windows.

Watch Question

Top Expert 2009
Perhaps this MS article will solve it:

Windows Update Site Lists Updates That You Already Installed

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Try this from the MS knowledge base.


Try reinstalling Internet Explorer 7 or maybe upgrade to Internet Explorer 8
Also, try Dial-a-fix (http://wiki.lunarsoft.net/wiki/Dial-a-fix), click "Fix Windows Update:" and click "GO".
I think I somehow fixed my problem. I uninstalled the patches from Add/Remove Programs (like I did in the past) but this time I used Autopatcher to install the updates and apparently it worked. It's been about 1/2 day so far and I haven't been prompted to install those patches again. Even ran wuauclt.exe /detectnow.

The way I found the solution was via StoneG's link above re: the %Windir%\KBnnnnnn.log file. It gave me a little more insight on what was going on. I searched for one of the errors in that log and it led me to Autopatcher.

Will keep this open for another day just to make sure what I did actually worked. Thanks for all your help.

Glad you got it fixed!
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.