Windows Update asking to install update over and over again

Posted on 2009-02-10
Last Modified: 2012-06-21
On a handful of machines in our organization, 2 Windows Updates won't disapear from the Windows Update dialog:

Cumulative Security Update for Internet Explorer 7 for Windows XP (KB958215)
Security Update for Internet Explorer 7 for Windows XP (KB960714)

The updates install successfully and the computer reboots but when the user logs back in, they get another windows update prompt to install the same updates.

We've tried uninstalling the updates and reinstalling them. Installing them manually. Deleting the computer from WSUS and having it re-detect all updates. Deleting WindowsUpdate.log and the SoftwareUpdates folder from C:\Windows.

Question by:victornegri
    LVL 59

    Assisted Solution

    Perhaps this MS article will solve it:
    Windows Update Site Lists Updates That You Already Installed
    LVL 17

    Assisted Solution

    by:Horn E. Towed
    Try this from the MS knowledge base.

    LVL 7

    Expert Comment

    Try reinstalling Internet Explorer 7 or maybe upgrade to Internet Explorer 8
    LVL 22

    Assisted Solution

    Also, try Dial-a-fix (, click "Fix Windows Update:" and click "GO".
    LVL 10

    Accepted Solution

    I think I somehow fixed my problem. I uninstalled the patches from Add/Remove Programs (like I did in the past) but this time I used Autopatcher to install the updates and apparently it worked. It's been about 1/2 day so far and I haven't been prompted to install those patches again. Even ran wuauclt.exe /detectnow.

    The way I found the solution was via StoneG's link above re: the %Windir%\KBnnnnnn.log file. It gave me a little more insight on what was going on. I searched for one of the errors in that log and it led me to Autopatcher.

    Will keep this open for another day just to make sure what I did actually worked. Thanks for all your help.
    LVL 17

    Expert Comment

    by:Horn E. Towed
    Glad you got it fixed!

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