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Outlook Rules not Automatically Firing - Running Manually processes Items however!

danielevans83
on
Medium Priority
851 Views
Last Modified: 2012-05-06
Weird thing, I have a user who has their Outlook connected to our internal Exchange account and an external MSN account. Problem is when we set up rules regarding the external MSN account, none of them seem to automatically run. Manually running the rule processes items in the Inbox as expected. What could be causing Outlook not to automatically fire on rules for this secondary account?
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Commented:
The rules are stored on the Exchange server and operate on the mailbox (not Outlook itself) unless you specify them to be run on the client only. Within the rule properties you can choose 'on this machine only' on the first page of options at the bottom, which will make it a 'client only' rule. This should resolve your issue.

Author

Commented:
The rule is already defined as "Client Side" only and set to run on "This Machine".

Commented:
And the rule is ticked so it is active?

Author

Commented:
Correct. The rule gets ignored when I attempt to relate it to the secondary account. If I change the "Through the Specified Account" option to the primary Exchange mailbox, the rule automatically fires and works fine. When I switch it back to the secondary MSN mailbox it ignores it.

Commented:
Instead of using the 'through the specified account' option, choose the 'with specific words in the recipient's address' option and type in the MSN alias. Does this work?

Author

Commented:
Heh, great minds think alike I guess. That was the next thing I tried was using the specified words in recipient's address. No automation. Like I said manually running the rule will start pulling all of the emails in the secondary over to the primary and I have to cancel it before it goes nuts and does everything.
Top Expert 2012
Commented:
Outlook does not support rules for automatic message processing on MSN Accounts.
These rules must be ran manualy or you will need to manualy move them to the specified location(s)

however, you may be able to use a 3rd party tool to do so.

Here are some good ones from SlipStick
http://www.slipstick.com/addins/housekeeping.asp

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Commented:
Not sure what else to suggest other than running outlook /cleanrules to flush all rules in case there's some kind of corruption preventing this rule from invoking. N.B: this will delete all of the rules on this client (and rules stored on Exchange for this mailbox) so you might want to export them first as a backup.

Author

Commented:
If the 3rd party tools aren't free it makes more sense to pay the 20 bucks to upgrade to the Plus account so you can forward your email...funny cause this doesn't encourage people to stay with MSN it makes them irritated beyond belief that they signed up for the "wrong account" as I keep hearing.

Commented:
Agreed. I've never used MSN and this certainly wouldn't entice me.
Top Expert 2012

Commented:
You could try using the Outlook Connector.

However is for Microsoft Windows Live Hotmail or Microsoft Office Live Mail accounts.
Not sure what type of MSN account you have so may just need to try it.

http://www.microsoft.com/downloads/details.aspx?familyid=9A2279B1-DF0A-46E1-AA93-7D4870871ECF&displaylang=en

Author

Commented:
Outlook connector is what I'm already using to get the MSN account on Outlook. Problem is with Outlook and it's rules. Definitely looks ilke there's no workaround here. I love telling people our Exchange account + Blackberry Enterprise server are free but they have to pay to upgrade their old account to be able to switch.
Top Expert 2012

Commented:
I didnt think it would
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