We help IT Professionals succeed at work.

FireFox not working (grey screen) , have to restart. Why ?

mb4ever
mb4ever asked
on
Medium Priority
1,707 Views
Last Modified: 2013-12-07
Hello,

Some time the FireFox is not working, and come ( grey screen ). I have to restart the computer then I can use it. Why?

Check the attachment please
11-02-2009-12-44-51---1589-.gif
Comment
Watch Question

CERTIFIED EXPERT
Top Expert 2008
Commented:
Hello mb4ever,

Any particular time Firefox do not work?  After usiing another program?  Download a file?

1. Check if an addon is interfering.  Go to Tools > Addons and disable the addons. Click OK.

If Firefox does not open, go to Start > Programs > Mozilla Firefox > Mozilla Firefox (Safe Mode)

2. Check if a program running in the background is interfering. Disable firewall, antivirus, antispyware, spam blocker, and desktop programs.

3. Clear your cookies and cache files. Go to Tools > Options > Privacy tab. Under Private Data, click "Clear Now" button.  Click OK.

4. If no joy, your profile is corrupt. Create a new Firefox profile
http://www.mozilla.org/support/firefox/profile

Then migrate your settings to new profile
http://kb.mozillazine.org/Migrating_settings_to_a_new_profile

5. Run Firefox Standard Diagnostics
http://kb.mozillazine.org/Standard_diagnostic

6. If no joy, back up your bookmarks.  Uninstall Firefox and delete your Firefox profile files.  Then do a clean install of Firefox.

Hope this helps!
war1

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts

Author

Commented:
Thanks
CERTIFIED EXPERT
Top Expert 2008

Commented:
mb4ever, glad to help! Which step fix the problem for you?

Author

Commented:
Hello war1,
Step 3 :)
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.