After computer recovers from sleep mode CRM 4 outlook client can't authenticate.
We have just upgraded to CRM 4. When a computer returns from sleep mode we get the following message in the outlook client:-
"Microsoft Dynamics CRM is trying to authenticate your credentials by switching authentication methods".
The user then needs to close outlook and reopen as all the CRM links are greyed out.
It appears to only have started since the CRM upgrade. We would prefer not to turn off the power save function on the computers
Any ideas?
"Microsoft Dynamics CRM is trying to authenticate your credentials by switching authentication methods".
The user then needs to close outlook and reopen as all the CRM links are greyed out.
It appears to only have started since the CRM upgrade. We would prefer not to turn off the power save function on the computers
Any ideas?
ASKER CERTIFIED SOLUTION
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We have the same (or similar) experience with our MSCRM4.0 installation. If I put the computer to sleep with Outlook running, take it home and back to the office the next day and resumes it, the CRM plugin will not connect, all buttons will be disabled. Very annoying. I then have to restart Outlook to have CRM reconnect.
I found this thread touching the problem: http://social.microsoft.com/forums/en-US/crm/thread/fce81ec5-500e-4ec4-8b08-4421b3ae8f23
As for IFD, not every organization would like their customer data exposed to the internet like that, so unless you really need IFD anyway I wouldn't settle for that as a workaround. I'd rather contact Microsoft support to make sure they're aware of the problem.
By the way I currently have Rollup 1 of the client. I will try to upgrade to Rollup 2 right away to see if it helps.
I found this thread touching the problem: http://social.microsoft.com/forums/en-US/crm/thread/fce81ec5-500e-4ec4-8b08-4421b3ae8f23
As for IFD, not every organization would like their customer data exposed to the internet like that, so unless you really need IFD anyway I wouldn't settle for that as a workaround. I'd rather contact Microsoft support to make sure they're aware of the problem.
By the way I currently have Rollup 1 of the client. I will try to upgrade to Rollup 2 right away to see if it helps.
I've installed CRM 4.0 for Outlook Rollup 2 now, and my first tests show that my problem is solved! After I go home for the day and come back tomorrow I will know whether it really is. Our server is still at Rollup 1 by the way.
It seems that this issue http://support.microsoft.com/kb/956859/ was the cause of my troubles, and it is included in rollup 2. I hope installing Rollup 2 on your clients will fix your issue as well.
It seems that this issue http://support.microsoft.com/kb/956859/ was the cause of my troubles, and it is included in rollup 2. I hope installing Rollup 2 on your clients will fix your issue as well.
glad to hear that rollup 2 worked ... hopefully for BOTH of you.
Be aware that rollup 2 might creation some new issues (what Microsoft calls "regressions"). The only one I have run into so far is only caused on the server - it updates the web.config files and drops some information that is required in order to publish workflows - so none of your users will be able to update workflows.
It is an easy fix. So if you do the install (again, this only affects the server - if you install only the rollup 2 client on user machines, you shouldn't run into this problem) and have this problem, post a note here and I'll track down the fix.
Be aware that rollup 2 might creation some new issues (what Microsoft calls "regressions"). The only one I have run into so far is only caused on the server - it updates the web.config files and drops some information that is required in order to publish workflows - so none of your users will be able to update workflows.
It is an easy fix. So if you do the install (again, this only affects the server - if you install only the rollup 2 client on user machines, you shouldn't run into this problem) and have this problem, post a note here and I'll track down the fix.
It turned out it didn't fix my problem afterall. When I have used the computer away from the corporate network and have kept Outlook running (through Vista sleep mode) it doesn't automatically reconnect to our MSCRM server when I get back to the office. So I guess I'll just have to learn how to restart outlook more often ;-)
ASKER
Sorry about the delay. I only visit this site each wednesday. I did a rollup 2 fix on one workstation and it appears to have fixed the problem. The computer has only gone to sleep once today but it reconnected which it has not done in the past. I will wait until next Wednesday before closing the case
ASKER
Thanks for your help. I could not believe how quickly you answered.
Les
Les
ASKER
regards
Les