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Some of our users get an error about a QSignoff folder when they attempt to log onto PCs

Posted on 2009-02-10
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Last Modified: 2012-05-06
Hi there everyone. We've been having a problem with this on site for a little while now.

On our network, some of our users use a mandatory user profile stored on \\fileserver\profile$. The issue we're experiencing is as follows on some PCs:

When users who have a mandatory profile attempt to log into specific (seemingly random) computers, they get an error that states:
Windows cannot copy file \\fileserver\profile$\Local Settings\Application Data\PCHealth\ErrorRep\QSignoff\ to location C:\Documents and Settings\AffectedUser\Local Settings\Application Data\PCHealth\ErrorRep\QSignoff\. Contact your Network Administrator.

Here's a little bit more information regarding our setup:
* The accounts that get this error are user level accounts that use a mandatory profile from the server.
* The affected accounts don't get this error on all PCs.
* We have a group policy in place that's supposed to delete cached copies of roaming profiles upon logout. This doesn't seem to happen with the affected user accounts, though it properly works with other users that use the same profile. It seems like something bombs out during one session and then the profile doesn't get appropriately deleted, which is what causes this.
* If we delete the local copy of the profile (that was supposed to be deleted upon logout), the user can then log in again until this randomly happens again.
* The real kicker is that WE DON'T HAVE a Local Settings folder in the mandatory profile that's on the file share. This is attempting to copy a file that doesn't exist and it's erroring out.

This recently popped up out of nowhere, and while we can certainly go around and manually delete the local profiles any time it happens, it's not realistically feasible, as this has the potential for happening to any of our 2000 students at any given time.

Does anyone have any idea what might be causing this, or perhaps have a concrete way to get this to stop?
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Question by:KingsCollege
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Ian Meredith earned 1500 total points
ID: 23607565
Hi KingsCollege,

Have a look at this URL which contains some rules of thumb when it comes to roaming profiles.
http://forum.soft32.com/windows/Roaming-Profiles-ftopict359779.html
and this
http://articles.techrepublic.com.com/5100-22_11-5109848.html

Probably the more important point is the User Profile Hive Cleanup util...
http://www.microsoft.com/downloadS/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en

do you have it rolled out?

Hope this helps.
Ian
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by:KingsCollege
ID: 23611320
Hi Ian,
Our mandatory profile is 11.7 MB and pretty bare. In fact, the only reason it's even as large as it is is because we set it up so that it wouldn't appear as if it were the first time users were opening certain programs every time they logged in (some programs store information in the Application Data, obviously). We don't currently use folder re-direction, and likely won't be using it for some time.

As for the second link, I believe our group policy should cover that. It's a policy that falls under Computer Configuration > Administrative Templates > System > User Profiles > and it's specifically called 'Delete cached copies of roaming profiles on exit'. So I think we're covered there.

That's where the third link comes into play, I suppose. I don't know if we have that service installed on the PCs that are experiencing this issue. I'll have to find out.

Regarding that QSignoff folder specifically though, as I understand it that folder is somehow related to error reporting. I've found very little info about this specific issue via google, so I'm trying to figure out how exactly that folder creates itself on some PCs for some user profiles, but not for other user profiles on the same PCs, and not on all PCs. Can you provide any information with that?
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by:Ian Meredith
Ian Meredith earned 1500 total points
ID: 23727912
Hi KingsCollege,

A little information on the QSignoff folder:
http://msdn2.microsoft.com/en-US/library/bb219076.aspx

The signoff queue is used for reports that the user has not seen before. Ship assert reports are sent to the signoff queue.

Signoff queue CAB files and instruction files are stored in this folder:

%USERPROFILE%\Local Settings\Application Data\PCHealth\ErrorRep\QSignoff


Everything I read about QSignoff, states it can be deleted. In your case, just to be sure, I'd rename the folder, and then see how everything works. (The system will probably regenerate the folder)

If it's all good, feel free to archive the files/folder, or delete them.

Cheers...
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