Some of our users get an error about a QSignoff folder when they attempt to log onto PCs
Posted on 2009-02-10
Hi there everyone. We've been having a problem with this on site for a little while now.
On our network, some of our users use a mandatory user profile stored on \\fileserver\profile$. The issue we're experiencing is as follows on some PCs:
When users who have a mandatory profile attempt to log into specific (seemingly random) computers, they get an error that states:
Windows cannot copy file \\fileserver\profile$\Local Settings\Application Data\PCHealth\ErrorRep\QSignoff\ to location C:\Documents and Settings\AffectedUser\Local Settings\Application Data\PCHealth\ErrorRep\QSignoff\. Contact your Network Administrator.
Here's a little bit more information regarding our setup:
* The accounts that get this error are user level accounts that use a mandatory profile from the server.
* The affected accounts don't get this error on all PCs.
* We have a group policy in place that's supposed to delete cached copies of roaming profiles upon logout. This doesn't seem to happen with the affected user accounts, though it properly works with other users that use the same profile. It seems like something bombs out during one session and then the profile doesn't get appropriately deleted, which is what causes this.
* If we delete the local copy of the profile (that was supposed to be deleted upon logout), the user can then log in again until this randomly happens again.
* The real kicker is that WE DON'T HAVE a Local Settings folder in the mandatory profile that's on the file share. This is attempting to copy a file that doesn't exist and it's erroring out.
This recently popped up out of nowhere, and while we can certainly go around and manually delete the local profiles any time it happens, it's not realistically feasible, as this has the potential for happening to any of our 2000 students at any given time.
Does anyone have any idea what might be causing this, or perhaps have a concrete way to get this to stop?