Backup Exec 12.5 DLO Installation Problem

Posted on 2009-02-10
Last Modified: 2013-12-01
I've recently installed Symantec backup Exec version 12.5 on our SBS 2003 server. I decided to install the Desktop and Laptop Option of Backup exec so that I can backup a couple of laptops. The software came with 5 free licenses so we had no problems deploying it. I recently installed DLO through "Install Options and License and License Keys on this media server." The installation was successful with no errors. I went back into tools and tried to select the "Desktop and Laptop Option" but is greyed out and cannot select it so that I can configure DLO. I decided to uninstall and reinstall the DLO option but still the same problem. Rebooting the server did not help either. I tried changing the services credentials to the administrator logon account and restart all Backup Exec services but still no luck.

Thanks in advanced for your suggestions.
Question by:nmgonzalez
    LVL 23

    Accepted Solution

    Uninstall BE and reinstall with the DLO option and it will work.
    This is if you can uninstall BEWS

    Author Comment

    For some reason when I uninstalled  and reinstalled the software the services did not want to start at all, even after rebooting. I then uninstalled again and reinstalled a second time and all is well. There was perhaps some corruption with the first install that did not allow it to uninstall clean. The second uninstall  and reinstall seemed to clean everything out. Maybe leftover registry values? All is well know thanks.

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