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Mail is stacking up at my spam filter site

calitech asked
Medium Priority
Last Modified: 2013-12-24
My Domain was just moved from a different registar to godaddy which is where my hosting is done. There was an issue with the move today because I haven't got any email. I tested my mx records and couldn't get it resolved. I called Godaddy to have them fix there cname record and any other records that were messed up. Before all this when ever someone would send an email they would get a bounce back instantly. Now email is not getting bounced back but is stacking up at my spam filter companies site. So my domain.com points to my MX record which is my spam filter company. My mail is just sitting at the spam filter site and is not being released.

What could I test to see why my Exchange 2007 in SBS 2008 isn't accepting mail?
I am having a hard time getting around 2007 compaired to 2003!
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Sounds like the filter company has not updated their cached records.. on mine I specify a IP address to send the mail.. at the filter company is it specifiec by IP or FQDN to send the mail to you?

I use Postini and it has a force send option.. maybe you need to try that.. they probably tired.. couldn't get ahold of the server so now it is waiting so long before it tries again.
Note that anti-spam services don't use your MX records to determine where to deliver your e-mail after filtering. Rather, they have a setting in their control panel that is configurable by you. If you gave them a hostname to connect to, like MTechGrooup said, maybe it now resolves to a new IP address, because of a DNS screw up. If you gave them an IP address, then this shouln't be a problem, and you may also want to provide them with an IP address to temporarily resolve the DNS screw up.

I have worked for an anti-spam service provider. Maybe even the one that you're using. I would highly recommend giving them a call. They will help you determine why they can't connect to your e-mail server, and help you troubleshoot the problem, and usually for free. They realize that having them in the loop makes it impossible for you to troubleshoot e-mail problems without their assistance.


Ok the spam company told me that they tried a force release and they came back with a 530 auth error.

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Not very helpful. They should have been able to troubleshoot further by telling you if they were even trying to connect to the correct server. If they were, then the problem is obviously on your end. Note that with a permanent error (one that starts with a 5xx), that the e-mail isn't sitting at the spam filter site. It's being rejected back to the sender. If your spam filtering service offfers a way for you to have them not attempt delivery until you resolve the problem, it will help prevent you from losing e-mail. If they don't specifically support this feature, you should be able to have them deliver to, which they will be unable to connect to, which will have them hold the e-mail until you resolve the issue. Once resolved, have them start delivering to your e-mail server's public IP address again.

It sounds to me like your e-mail server isn't configured properly to accept e-mail for your domain, so it thinks that they're trying to relay e-mail through your server instead of to your server. Try to remember what changes you made to your server recently and undo them, or just go through the setup again.


That was the trick. Even though I don't like it and will try and get around it in the future, but my emails are coming in now. Only the new ones. I still have to have the spam site release my messages again.
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