abpowell
asked on
Can't figure out disconnect error from Lotus Notes Dominio Server
For a month now, Notes disconnects from server 15-20 times per day. If go to network connections>>repair, then everything is fine.....for the next 20-30 minutes. That's one problem.
But now, I'm on the road and can't access email at all. I can get old "replicated" emails on local but not my new emails. I only get some message about NSD is running and saves a log file at Notes>data>IBM_technical (something??).
I have run several avp and spyware apps that found nothing. IT group at work can't figure anything out. I've got to figure out something. I know very little about Notes but not a total newbie. Much better with hardware, enough to be dangerous anyway. Okay with some software but basically clueless with notes.
But now, I'm on the road and can't access email at all. I can get old "replicated" emails on local but not my new emails. I only get some message about NSD is running and saves a log file at Notes>data>IBM_technical (something??).
I have run several avp and spyware apps that found nothing. IT group at work can't figure anything out. I've got to figure out something. I know very little about Notes but not a total newbie. Much better with hardware, enough to be dangerous anyway. Okay with some software but basically clueless with notes.
Oh, for the disconnections: do you have a Connection document with an IP-address or FQHN for the server you want to connect to?
Network problems are outside Notes' competence, by the way. Sometimes, problems like these are caused by corrupted TCP/IP drivers, but we'll see about that later.
Network problems are outside Notes' competence, by the way. Sometimes, problems like these are caused by corrupted TCP/IP drivers, but we'll see about that later.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I think Notes crashes, not Domino... I could be wrong though.
ALso since you have an NSD file created, take a look at it for why it is crashing.
I hope this helps !
I hope this helps !
ASKER
"ALso since you have an NSD file created, take a look at it for why it is crashing."
I have no idea how to read the NSD file. Is that something I can post? I don't want to get fired for putting sensitive information out here. But my IT group is absolutely no help.
"Open log.nsf on Domino server"
I'm not the IT guy. I'm the one he complains about. The one tha knows just enough to screw everything up. I can't get into the Domino server can I?
"Oh, for the disconnections: do you have a Connection document with an IP-address "
IP Address (which is another issue. I get conflicting IP address error a couple of times per day. It keeps assigning the same IP address as a network printer. I tried using static IP just to see if it would help, but same thing happened.
"reinstall Notes, just over the current installation"
I can't do that on the road can I? Probably need original disk?
I have no idea how to read the NSD file. Is that something I can post? I don't want to get fired for putting sensitive information out here. But my IT group is absolutely no help.
"Open log.nsf on Domino server"
I'm not the IT guy. I'm the one he complains about. The one tha knows just enough to screw everything up. I can't get into the Domino server can I?
"Oh, for the disconnections: do you have a Connection document with an IP-address "
IP Address (which is another issue. I get conflicting IP address error a couple of times per day. It keeps assigning the same IP address as a network printer. I tried using static IP just to see if it would help, but same thing happened.
"reinstall Notes, just over the current installation"
I can't do that on the road can I? Probably need original disk?
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
That IP-conflict could be the source of all your problems. In any case, it's the first think that should be attacked. How can that happen? There are several possibilities, but the most frequent are:
- two IP-interfaces with an identical static address
- one with a static address that is part of the DHCP-pool
Can you have that checked? What systems use the same address?
- two IP-interfaces with an identical static address
- one with a static address that is part of the DHCP-pool
Can you have that checked? What systems use the same address?
DHCP-pool meaning that it is part of a range of addresses that the DHCP-server can use to hand out IP-addresses, for non-static addresses.
ASKER
"Is any part of your Lotus Notes installation over a shared resource?"
I don't think so, but like I said, I don't know much of anything about Notes. How would I check? This is a laptop install. I have two connection settings. "Office (network)" and "internet". Internet is used when I travel. Office is...well obvious. I can open under the office setting but notes goes to local replication and when I try to connect to server or change to internet, I get the NSD message
Or perhaps a resource that could become unavailable due to some automatic power saving feature?
I don't think so
For instance, the executable directory on a shared drive on a file server?
Not sure
Or perhaps a data directory that you access over a VPN connection that times out?
No. I have a VPN client so I can access Oracle database on the road. It stays connected and works fine
Your Lotus Notes ID file located on a USB key?
No
I don't think so, but like I said, I don't know much of anything about Notes. How would I check? This is a laptop install. I have two connection settings. "Office (network)" and "internet". Internet is used when I travel. Office is...well obvious. I can open under the office setting but notes goes to local replication and when I try to connect to server or change to internet, I get the NSD message
Or perhaps a resource that could become unavailable due to some automatic power saving feature?
I don't think so
For instance, the executable directory on a shared drive on a file server?
Not sure
Or perhaps a data directory that you access over a VPN connection that times out?
No. I have a VPN client so I can access Oracle database on the road. It stays connected and works fine
Your Lotus Notes ID file located on a USB key?
No
It could be that your names.nsf database is corrupted. Try to compact it: File/Database/Properties, 2nd tab, Compact. Then, reapply the Address Book template: File/Database/Replace design, and select the Mail (R7) template.
By the way, what Notes release are we talking about here?
By the way, what Notes release are we talking about here?
ASKER
"By the way, what Notes release are we talking about here?"
Release 6.5.4
Release 6.5.4
ASKER
I thought it was going to work for minute. It didn't give me the nds error immediately. I showed it was starting to replicate but then it came.
I was able to compact but could not "replace design". First tried where "server" listed in the box above the template list was set to local. I tried mail(R6) since there was not an R7. It then said, it could not connect to server. I tried showing my "home" server but it did not list any templates.
Going to try that one more time.
I was able to compact but could not "replace design". First tried where "server" listed in the box above the template list was set to local. I tried mail(R6) since there was not an R7. It then said, it could not connect to server. I tried showing my "home" server but it did not list any templates.
Going to try that one more time.
To make Notes prompt you for location every time it starts up, open File - Preferences - User preferences and find the setting (i think it's on the first tab, don't have Notes here).
To cancel ongoing Notes operation (e.g. replication) click Ctrl + Shift + Pause Break.
To cancel ongoing Notes operation (e.g. replication) click Ctrl + Shift + Pause Break.
ASKER
okay got it to replace design. But still no joy switching from office to internet (or staying office and connecting to server through vpn client) Switching profile to internet gives me the nds error. Changing location from local to ....server just reverts it back to local.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
"You did all the rest, i.e. remove cache.ndk and compact the desktop.ndk?? "
Done.
....going to plan A. After I finish up one other thing. I'll post back shortly.
I too am beginning to think the real problem lies outside of notes that is causing notes to react this way. I say that because going to a simple "repair" in network connections to the LAN gets notes acting right again....when I'm in the office. I could stilll get on using wireless connection at my house. But this is first time I've been totally blocked from replicating. The problem seems to be getting worse. But at this point I'm willing to try just about anything, including a drop kick from the balcony here at the hotel.
Done.
....going to plan A. After I finish up one other thing. I'll post back shortly.
I too am beginning to think the real problem lies outside of notes that is causing notes to react this way. I say that because going to a simple "repair" in network connections to the LAN gets notes acting right again....when I'm in the office. I could stilll get on using wireless connection at my house. But this is first time I've been totally blocked from replicating. The problem seems to be getting worse. But at this point I'm willing to try just about anything, including a drop kick from the balcony here at the hotel.
ASKER
Plan A didn't work. On to plan B.
One thing I'm curious about. I had two desktop files
1. desktop.dsk
2. desktop6.ndk
Changed both to .old but same on song with change to internet
One thing I'm curious about. I had two desktop files
1. desktop.dsk
2. desktop6.ndk
Changed both to .old but same on song with change to internet
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I've never seen Notes crash when it is just confused about the network. Like when it thought a Domino server/Notes mail file should be at IP x but it is now at IP y. It just keep searching, with a variety of info showing on the status bar.
Turning your VPN on/off, wireless card in/out of your laptop, nothing will phase the Notes client (it just will timeout rather than crash).
So I doubt that even the screwiest LAN situation would take NSD Notes.
One notable exception is Sametime or any APIs loaded on your machine. Could you check to see if you have anything besides a "stock" Notes client?
Turning your VPN on/off, wireless card in/out of your laptop, nothing will phase the Notes client (it just will timeout rather than crash).
So I doubt that even the screwiest LAN situation would take NSD Notes.
One notable exception is Sametime or any APIs loaded on your machine. Could you check to see if you have anything besides a "stock" Notes client?
ASKER
I give up. I'm going to beg for a new laptop (currently using 4yo IBM T41. Still says IBM instead of Lenovo on it's so old. If not at least maybe IT will finally do a repair install for Notes.
Thanks for all the help anyway.
Thanks for all the help anyway.
ASKER
I think you were all on the right track with the only information I could provide you. At least we ruled out a lot things.
Thanks again
Thanks again
This makes me sad...
When they (IT) figured out what it was, will you let us know?
When they (IT) figured out what it was, will you let us know?
How to correct the NSD problems:
- stop Notes, go to the Notes data directory and remove the file cache.ndk (or cache.dsk)
- in Notes, compact your desktop (which is in desktop.ndk (or .dsk))
- reinstall Notes, just over the current installation