Outlook 2007: print out fax item
Posted on 2009-02-10
A user is sending a fax (*.tif Attachment) via Outlook. After a short time, she receives a fax- delivery receipt (which is formatted as plain text - just like a read receipt). When she tries to print this receipt, she gets the error message "One or more of the items you tried to print does not support printing and was not printed." The item is not printed, no matter which printer is used. Although she can print it, when she forwards the item to herself or moves it to the desktop via drag & drop. (Unfortunately this is not an option, because some of our users have to print out quite a lot of these receipts.)
She's running Office 2007 SP1 on a WinXP / SP2 machine.
Mail Server: Exchange 2003 Service Pack 2 (Build 7638.2)
OS Server : Windows Server 2003 R2 Standard Edition
I've already tried to create a new outlook profile, deleted the frmcache.dat file (as well as all the other profile- related files like outlprnt,...)
I also tried running Outlook using the following command line switches without success:
Do you have any hints what else I could try to get these items printed out?