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Outlook 2007: print out fax item

A user is sending a fax (*.tif Attachment) via Outlook. After a short time, she receives a fax- delivery receipt (which is formatted as plain text - just like a read receipt). When she tries to print this receipt, she gets the error message "One or more of the items you tried to print does not support printing and was not printed." The item is not printed, no matter which printer is used. Although she can print it, when she forwards the item to herself or moves it to the desktop via drag & drop. (Unfortunately this is not an option, because some of our users have to print out quite a lot of these receipts.)

She's running Office 2007 SP1 on a WinXP / SP2 machine.

Mail Server: Exchange 2003 Service Pack 2 (Build 7638.2)
OS Server : Windows Server 2003 R2 Standard Edition


I've already tried to create a new outlook profile, deleted the frmcache.dat file (as well as all the other profile- related files like outlprnt,...)

I also tried running Outlook using the following command line switches without success:
/cleanviews
/cleanprofile
/cleanpst
/resetfolders
/safe

Do you have any hints what else I could try to get these items printed out?
Thanks
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dsw_appl
Asked:
dsw_appl
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3 Solutions
 
Steven WellsCommented:
Does the item print if you open it up in full view, rather than preview pane?
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hdhondtCommented:
I know this is not a relevant comment, but if we're saving paper by sending faxes direct from the PC, why do we need to print the delivery receipt? Can't it just be saved as an email? Does the user also print the fax after sending it?

This reminds me of a particular document I received by email. The document was an 8 page PDF, which was printed, then scanned, and emailed to me. Why they did not send me the original file is a mystery. Then I had to print the document, fill in certain information, and fax it back - email was not acceptable. In other words, this 8 page email was printed 3 times: by the originator, by me (to fill it in) and again by the originator's fax machine.
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dsw_applAuthor Commented:
Hi, as it turns out, printing these fax delivery receipts does not work on a single computer in our company (no matter if it is printed from the preview pane, or in full view when it is opened with a double click).

I also tried to create a completely new Windows userprofile for one user, but it didn't solve the problem either.

hdhondt: I totally agree to your comment, because I do not see any sense in this to. As told by a user, they print it out to keep these proofs of delivery in a separate ring binder for some reason. Maybe I can somehow convince them to keep these receipts in a folder on their computer.
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Steven WellsCommented:
it almost sounds to me that that email send from the fax service may not actually be in the correct format. Perhaps the software provider for this fax thing has prevented printing directly.
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hdhondtCommented:
Is it possible to send the receipt in a different format (e.g. html instead of text)?
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dsw_applAuthor Commented:
Hi, thanks for your suggestions. I just found the reason why these items cannot be printed.
The problem is, that these fax receipts have their own message class called IPM.FAX.DR. When I change the class to IPM.NOTE, they can be printed. Unfortunately I can only change the message class for each item separately. So I will try to change this class on the server directly.

Have a look at this article where I found the workaround:
http://social.technet.microsoft.com/forums/en-US/exchangesvrclients/thread/84c14d89-b4e4-4353-8c6a-cf0054da9c4e/

Thanks
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