Toshiba E-Studio 2550C & Windows Vista

Posted on 2009-02-11
Last Modified: 2012-05-06
We have a Toshiba E-Studio 2500C & Windows Vista SP1 PCs are unable to connect to the share on this printer. The share is just a location where scanned docs go to. All XP machines & a Vista PC withut SP1 can connect to it fine.

Error: [device name] is inaccessible. You may not have permission to access the resource.

The account is not authorized to log in from this station.

Any suggestions would be greatly received as uninstalling SP1 is a last resort.
Question by:cybis1
    LVL 30

    Expert Comment

    are you mapping the share with the users account or guest?
    LVL 1

    Author Comment

    Mapping to the share with the user account. There are no permission restrictions on the Toshiba.
    The PC is able to map drives to the SBS server based shares OK.
    LVL 9

    Expert Comment

    Sorry, I'm not shure if I understant.
    Are you trying to scan to a folder shared on the server?
    Is this server also a domain controller?
    Or is part of a domain?
    What is the server operating system?
    Did you gave share permissions and also security permissions for that shared folder?

    Here is one of my posts that may help you if you are having problems with the authentication.

    hope this helps

    LVL 1

    Accepted Solution

    The Toshiba printer has a share on its hard disk that is accessible to all on the domain. There are no permissions in place on this share whatsoever. PCs simply browse to the printer (shows up as a network device) then map a network drive to the share. When a user scans a doc it goes into this share (its not a particularly sophisticated system) as a PDF where it can be acced on the PC via the share. The Vista machines will not access this share. See original error message. The problem needed to be resolved quickly and the resolution was to remove Vista SP1. As soon as this was done the PC could access the share once again.
    LVL 9

    Expert Comment


    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    The Service applet starts in Extended Mode by Default, with a taskpad on the left of the services pane. This view mode was introduced in XP. As I find it not very usefull, I like to use the Standard view as default, and without the Console tree. …
    When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
    The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
    Here's a very brief overview of the methods PRTG Network Monitor ( offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    7 Experts available now in Live!

    Get 1:1 Help Now