Posted on 2009-02-11
Basically we use a zetafax plugin / application that connects to our exchange server and to the individual desktop clients.
One of our users who uses a Zetafax client is regularly getting the following error message: One of your MSGDIR.CTL files has been deleted or corrupted and will be rebuilt.
When this error appears no incoming faxes can be opened, in addition when you close the Zetafax client it deletes the Fax(s) that couldnt be opened.
I've gone in on the server side and deleted the CTL file that I believe is corrupt so that it can re created itself as mentioned in Eqcuisy's website and have also turned off Received Message alerts. The perculiar thing is that when I delete the CTL file the client receives faxes as per usual until varied times where the error message appears again and we run into the same problem.
Any input would be greatly appriciated for this.