Windows Installer opens everytime Outlook is opened

Posted on 2009-02-11
Last Modified: 2012-05-06
I have Office 2003 pro. This problem only started today: every time I open Outlook, the Windows installer open an Office 2003 pro installation 3 times.
This repeats again every time I create a new mail.
I found that if I remove the tick from "Use MS Word as HTML Editor" this does not happen.
I tried Detect and repair, uninstall and re-install, applying updates, using the uninstaller tool. All these did not work.

Please help...
Question by:Ehab Salem
    LVL 4

    Expert Comment

    As Use MS Word was ticked, It was trying to open Word.  Usually the instalation window appears the first time Word is run up on a new profile.  
    LVL 14

    Author Comment

    by:Ehab Salem
    It shows every time I open Outlook and every time I create a new email.
    LVL 4

    Expert Comment


    Each time you start an Office program, a dialog box for Windows Installer appear...Each time you start an Office program, a dialog box for Windows Installer appears with the following message:
    Preparing to install...

    This is followed by another dialog box, with the following message:
    Please wait while Windows configures Office Edition
    where Office Edition is the edition of Office that you have installed.
    Back to the top

    These messages may appear if any one (or all) of the following DWORD values in t...These messages may appear if any one (or all) of the following DWORD values in the registry is missing from the

    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\LanguageResources key:


    To resolve this problem, use each of the following methods in the order they are...To resolve this problem, use each of the following methods in the order they are listed, until you resolve the problem. After you resolve the problem, do not use the remaining methods.

    Method 1: Use the Language Version Tool

    In your Web browser, visit the following Microsoft Web site: (
    Save the Orktools.exe program to your desktop when prompted.
    Install Orktools.exe by double-clicking it on your desktop.
    Click I accept the terms of the License Agreement, and then click Next.
    Specify the path for the installation location, and then click Next.
    Under the Tools feature, click each of the sub features, except for the Office Language Version sub feature. Change the installation state to Not Available. Leave the Office Language Version sub feature set to the default Run from My Computer installation state.
    Click Install Now.
    When the installation is finished, point to Programs on the Start menu, point to Microsoft Office Tools, point to Microsoft Office 2000 Resource Kit Tools, and then click Language Version.
    Select the language for your version of Office in the Use defaults for list. For example, if you have a U.S. version of Office, click English.
    Click OK.

    Method 2: Modify the Registry

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
    322756  ( ) How to back up and restore the registry in Windows
    Click Start and then click Run.
    In the Open box, type Regedit and then click OK.
    Locate and select the following key:
    Select the UserData DWORD value for the above key.
    On the Edit menu, click Rename.
    Rename the UserData DWORD value to UserDataOld.
    Find the following key:
    Find the following value: OSAShortcut. If it does not exist, create it. On the Edit menu, click New and then click Dword. Name the value OSAShortcut, and then set the value to 1.
    On the Registry menu, click Exit.
    Start any Office program.NOTE: The same Windows Installer dialog boxes appear one more time.

    When you are prompted, type your name and initials in the User Name dialog box, and then click OK.
    LVL 14

    Author Comment

    by:Ehab Salem
    I already tried that, and this is only applicable to office 2000.
    LVL 14

    Accepted Solution


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