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Users gets mailbox limit messages well before limit is reached

Today I got a few users complaining that they had reached their mailbox limit and that I had to increase their limits. I thought it a bit strange since i had set the policy limit to warn at 1.5GB and Prohibit Send at 2GB (don't use the prohibit send and receive).

But when I checked a users Outlook he had hot the automated message that his limit of 350MB has been reached. And when he tried to send the "archive..." dialouge box poped up. I checked in ad if he had for some reason a individual limit imposed. But he hadn't.

What could have happened to their mailboxes, and why doesn't their accounts use the default policy in administrative groups > frist administrative group > system policies > mailbox size?

And how could this have happened to 3 users on the same day?
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ishtari
Asked:
ishtari
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1 Solution
 
acromentCommented:
You can override the default policy with settings in the user account properties. Perhaps you ahve a lower limit there? Have you checked both of those locations?

-Eric
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ishtariAuthor Commented:
I checked  in AD > properties > exchange general > storage limit. Where it the other location? Tried the exchange task but didn't find anything.
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acromentCommented:
The two location are 1) the user account properties in AD and 2) The properties of the storage group.

It sounds like you've checked the settings in both locations. When entering the size in those property fields, did you use enough zeros?
1.5 GB should be 1500000 Kb
2GB should be 2000000 Kb

-Eric
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ishtariAuthor Commented:
Got it, I was looking at a mailbox policy under first administrative group and not first storage group. Thnx!
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