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Cannot access DLink ADSL Router

Posted on 2009-02-11
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Last Modified: 2012-06-27
Hi

I have a D-Link ADSL router that has been working for a year or more without problems.  It is connected to a Netgear switch that feeds a number of PCs, all of which can access the internet OK.  The router was configured to allow external access to one particular PC by PCAnywhere and to allow VPN and Windows Remote Desktop to the same PC.  This worked OK also.

Recently the VPN & Remote Desktop stopped working, though the PCAnywhere and normal internet access still work fine.

I have been trying to access the router configuration page.  The default for this router is 192.168.1.1, but the network to which it is connected is set to 192.168.23.##, so the router was configured with 192.168.23.10 as its access page.  Using this IP address, I get a "page not available" message from IE.  I have tried connecting a laptop directly into one of the router ports, with the same result.  I have run ipconfig /all from this laptop, which is set to 'obtain an IP address automatically'.  This shows that the default gateway is indeed 192.168.23.10 as I would expect, but I still cannot access this page from a browser.

I'm reluctant to reset the router, because to be honest I'm not sure I can remember the setup for my internet access!  Does anyone have any idea why I can't access the router, or what I can do about it?
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Question by:johndl
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Expert Comment

by:b0lsc0tt
ID: 23614887
johndl,

What if you plug the computer directly into one of the LAN ports on the router and give the computer and IP like 192.168.1.105.  Use the IP of 192.168.1.1 in the browser to see if you can access or even ping the router.  What is the result then?

Let me know if you have any questions or need more information.

b0lsc0tt
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Author Comment

by:johndl
ID: 23616911
Hi

Thanks for the comment.  I have tried plugging in a laptop directly into the router and when I do I can ping the router on its specified page - 192.168.23.10 - with no problem.  As I mentioned, ipconfig /all shows the default gateway as 192.168.23.10.  I have even tried putting 192.168.1.1 into the browser on the laptop - this is the router's default page - but that does not work.  I will try setting the laptop to 192.168.1.105 and try 192.168.1.1 in the browser - can't do this now until tomorrow UK time.

Regards
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LVL 54

Expert Comment

by:b0lsc0tt
ID: 23616965
OK.  Let me know how it works or if you have a question.  It actually makes sense that you couldn't access it with 192.168.23.x especially when you tried 192.168.1.1.  Different subnets.  My suggestion should put the laptop in the same "LAN" as the router and should make it accessible.
bol
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Author Comment

by:johndl
ID: 23621141
Hi

I'm afraid that trying to access from a laptop set to 192.168.1.105 does not work.  I was not too surprised, because the router was definitely set to 192.168.23.10.  It does work, at least partially, as a router using this access IP, because when PCs accessing it are set with 192.168.23.10 as their gateway, they can reach the internet OK.  I can also ping it at 192.168.23.10, but when I try to access the page using a browser, this just does not work!

Does anyone have any more ideas?

Regards
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Accepted Solution

by:
johndl earned 0 total points
ID: 23633495
Hi

Seems that I have a faulty router.

I finally managed to find my isp logon details, so I reset the router to factory default, by pressing the reset button.

Even with it reset, I cannot access the router control page - 192.168.1.1 - so I assume its rogered, unless anyone has any ideas how I can do any more.  In theh meantime, a relacment from eBay...

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