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How do I prepend an area code into a digitmap on a Polycom 501 phone?

Posted on 2009-02-11
Medium Priority
Last Modified: 2012-05-06
I am using Vocalocity as my hosted PBX.  Vocalocity has no option on their system to allow me to prepend the "913" area code when I dial 7 digit numbers.  They require ten digit dialing on all outbound calls.  Now, Polycom phones have a web interface that allows me to go in and alter the digitmap on its local configuration.  I have included the original digitmap below.  How do I alter it so that if a user dials seven digits, it automatically prepends the "913"?

Here is the current digitmap as it exists in the Polycom Phone.


Thank you in advance for your help.
Question by:clenh2o
  • 4
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Expert Comment

ID: 23613834
This can be done.  Get the Admin Guide and follow the example for prepending on page A-18

Author Comment

ID: 23614977

I appreciate your response.   I have downloaded the manual, read the pertinent information and tried to effect the change.  Neither adding RR913Rxxxxxxx or adding RR1913Rxxxxxxx to the digitmap succeeded.  The first case causes the phone to respond that not enough digits were dialled.  The second change removes the phone user's ability to make outbound calls at all.

I am at a loss.  I am about to tell them that dialing 3 extra digits is no big thing.

Any other thoughts?

Accepted Solution

API_NOC earned 375 total points
ID: 23616345
The above code worked for me in a Polycom 501 running firmware 2.2.0, so the syntax works.  I checked the sip messaging both with the above option, and without, and was able to see the difference.  When the prepending option (above) was added, a local seven digit dial added the area code prefix.  When testing without the modification above, the phone sent just the seven digits.  Also, placement of the string is important.  It has to be matched before other similar conditions are queried.
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Author Comment

ID: 23616924
Very good.  I was trying to put it at the tail end.  Let me give it a shot.

Author Comment

ID: 23617089
It did not work.  Here is the dialling plan from the phone.


I get a recording that I have not dialled enough numbers.  This recording must be coming from Vocalocity.  They must be stripping numbers, not recognizing syntax, or some other similar thing that I do not understand.  

I have decided to formally give up on this matter.  Dialling 3 extra digits is not worth the added expense of pursuing this issue.  Thank you for your help.  I will award you points for directing me tot he location where the answers were located.

Author Closing Comment

ID: 31545629
While the solution did not resolve my particular issue, no other answer did either.  Therefore, given that Polycom and Vocalocity both claim that this is the proper answer, I am awarding points for a full answer.

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