win2k3 printer will not go online - operation could not be completed

Posted on 2009-02-11
Last Modified: 2012-05-06
I have a win2k3 server with many printers being shared on it.  All are fine except for one an HP P2015 laser.  It currently displays "offline".  I have tried to click "use printer online but I get an error message "Operation could not be completed".  I have rebooted the machine, and also tried net stop spooler and then net start spooler to correct the issue.  

Nothing I have done has corrected the issue.  Does anyone have any suggestions?

Question by:wwinvestor
    1 Comment
    LVL 6

    Accepted Solution

    What is the name of the print driver you are using for that printer?
    I see two different scenarios, one is the fact that the queue is reporting status "offline" and the other is that you get an error when trying to make changes.
    The offline scenario could be a cause of a situation where Microsoft changed functionality of SNMP, actually fixing a thing to work correctly now. You could of course take a look at that issue first to see if you get rid of the "offline" scenario. look at this Microsoft knowledgebase article... . I assume that we are talking about network connected printer with "Standard TCP/IP printer port"
    There is a workaround for this and that is to disable SNMP on the printer port.
    1. Open Printers and Faxes.
    2. Right-click on the printer and click Properties.
    3. Click on the Ports tab. and click on "Configure Port" for the selected port (Standard TCP/IP port).
    4. Uncheck the SNMP Status Enabled check box, click OK, and then click Close all dialog boxes
    The above might help that offline problem, I also assume that you can ping the printer successfully
    regarding the error I think that there are corrupt registry keys/values for that print queue and the easiest way to fix that should be to delete the print queue and create a new with the same driver and settings (remember to write down all settings before deleting). Of course it can be a driver problem as well but then you can delete and reinstall the driver before recreating the print queue.
    Try this and get back with more info
    Good luck!
    / Mikael

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