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Some users cant see newley created groups in the GAL in Exchange 2007?

Posted on 2009-02-11
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Last Modified: 2012-05-06
I have a couple users that are not able to see groups that are created.  They are using exchange 2007 as well as me.  I am able to see the group almost immediatly.  They are running download GAL and still nothing.  I also have the GAL updating every 15 minutes.  Any ideas??
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Question by:TriCountyIT
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Expert Comment

by:Mestha
ID: 23614790
What exactly do you have updating every 15 minutes?
If they are in cached mode then the OAB is only regenerated once a day by default, and Outlook only downloads it once a day automatically, or when Outlook is restarted.

-M
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Author Comment

by:TriCountyIT
ID: 23614812
the interval teh GAL is sent out.............I also had them do a manual download from outlook and it still did not show up.
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LVL 65

Expert Comment

by:Mestha
ID: 23617738
The only thing that you can change is the generation time for the OAB. Nothing else can be changed. You cannot change the time between Outlook downloading a new copy of the GAL. Microsoft also do not recommend running the OAB being regenerated that often, it can bog down the server.

-M
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Author Comment

by:TriCountyIT
ID: 23622075
Ok I checked and its not every 15 minutes.  Its like twice a day.
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Author Comment

by:TriCountyIT
ID: 23623534
Any ideas why these users cant see the group?
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Accepted Solution

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Mestha earned 2000 total points
ID: 23625798
Can they see the groups in OWA?
That is using live information.

If they can, and others in cached mode can see them, then shutdown Outlook and delete the OAB files and start Outlook again. That will force a complete download of the Address book rather than the incremental updates.

-M
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