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How to turn on fingerprint reader in BIOS for Toshiba Qosmio

Posted on 2009-02-11
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Last Modified: 2012-05-06
I have a Toshiba Qosmio with a fingerprint reader.  When I go into the BIOS, where I'm supposed to be able to turn this thing on, there is nothing related to the fingerprint reader.

Anybody have any ideas on how to turn it on?
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Question by:rmmarsh
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Expert Comment

by:MPCP-Brian
ID: 23618391
Have you tried upgrading the BIOS for the laptop? If you post the specific model we could help a little better.
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Author Comment

by:rmmarsh
ID: 23621880
It's a Qosmio G35 series...
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by:MPCP-Brian
ID: 23624429
A G35-AV600, G35-AV650, or G35-AV660? (That is the American models, if it is otherwise it may be different)
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Author Comment

by:rmmarsh
ID: 23624460
I think it's a AV600 (not sure because I don't have the laptop with me)... for that family, the part of the BIOS that deals with fingerprint id should be the same, right?  If not, can you point me to where I can find out exactly how to turn it on?  As I said in the first post, there is absolutely NOTHING in my BIOS about turning on the fingerprint id system.  It works when Windows XP starts, but not at power on, which is where I want it.
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MPCP-Brian earned 2000 total points
ID: 23624757
It looks like, oddly enough you control it from the software after logging in to windows.

To disable/enable power-on security:
1. Open the Control Center and go to Settings  Power-on Security. (This wizard is displayed only if your system supports power-on security.)
2. Check the option Replace the power-on and hard drive passwords with the fingerprint reader.

To enable power-on security single logon:
1. Open the Control Center and go to Settings  System Settings.
2. Select Logon.
3. Check the Allow power-on security single sign-on check box. (Logon support must be enable for this operation to be accessible.)
*You may have to enable the hard-drive or BIOS password, I do not know if when it 'replaces' it if it will turn it on automatically.
If it doesn't work or look like it is supported try and update the BIOS and the Fingerprint utility: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=1209148&rpn=PQG30U&modelFilter=G35-AV600&selCategory=3&selFamily=804517&selModel=1209148%7CPQG30U#
Also, if you would like to read more use the link above and select the User Guide tab. The fingerprint read information begins on page 244 of the User Guide.
Hope this helps!
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Author Comment

by:rmmarsh
ID: 23624926
Thanks.. I'll give it a try when I get home tonight and post the results (and hopefully the points)...
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Author Comment

by:rmmarsh
ID: 23629027
I found the control center, etc.  Made the settings and it still won't do the power on authentication... I'm going to update the BIOS and Fingerprint Utility tomorrow... I'll post results...
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Expert Comment

by:MPCP-Brian
ID: 23629247
If it won't do power on authentication still, try looking for that in the BIOS. *Not for fingerprint, but for either BIOS, Startup, Power On, or Hard Drive Password.
The Control Center may allow you to use Fingerprint, but not actually turn on the Password Protection for startup.
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Author Comment

by:rmmarsh
ID: 23638592
Still no go... I installed the latest BIOS update, along with the Fingerprint Utility...  any other ideas before I give up?
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Expert Comment

by:MPCP-Brian
ID: 23638799
Ok, does the BIOS have anything that looks like it can add any kind of password to:
   1. BIOS
   2. Hard Drive
   3. Pre-Boot
   4. Power-On
   5. Anything remotely like that?

If not I am curious why the Control Center Allows it. If so, you may have it still... Other than that it would not be possible. It would be controlled from in the BIOS, so no setting means it is not possible, which it mentioned in the manual that it may or may not be.
Hope I have been helpful!
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Author Comment

by:rmmarsh
ID: 23641139
Well, I don't know what I did, but powered it on this morning, and guess what?  It asked for a power-on password!  Thanks for your help... I really appreciate it...
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