Pocket - what is it and how do I configure it?

Posted on 2009-02-11
Last Modified: 2012-05-06

Hi there,

I really need some help with an installation I have inherited from someone else. They are running Windows Server 2000 with Small Business Server (I think it would be version 2000 or equivalent).

I have been trying to analyse the configuration to work out how everything has been setup. It would appear they use exchange server to send and receive email through SMTP.

They have had a problem with their phone provider and have had to set their blackberry devices up again  this is the bit thats really stumped me. When looking through users in the active directory, the two people who have blackberries both have a contact with the email address as Also under queues under the default SMTP server there is a SMTP connector (see screenshot).

What is this pocketinbox? I am assuming this is a facility similar in function to blackberry enterprise server but have no idea how to configure it or even if this theory is correct. Can anyone assist  I need to configure the new blackberries and dont know how to proceed.

Many thanks in advance.

Question by:bowen2007
    LVL 65

    Accepted Solution

    The domain name belongs to this company:
    Is that the supplier of the Blackberry devices? It is probably some kind of service to get email on to the devices without using a BES. Most phone providers have one, and there is BIS.

    Normally I would suggest a BES or the Professional edition, but I don't think there is an edition that supports Exchange 2000.


    Author Comment

    Thanks for that - I will need to confirm that tomorrow - but the name does sound familiar,

    I think the server configuration is fine (as nothing has changed on there). What I'm struggling with is how to configure the account on the new blackberry.

    I know the next port of call should be the supplier but in the meantime just in case I don't have any joy or cannot contact them - can you (or anyone) speculate as to the procedure for setting this pocketinbox / blackberry account back up on the new device.

    Cheers again...
    LVL 65

    Expert Comment

    There will be some kind of POP3 access I expect, so a web site to access, something like that. Completely proprietary.


    Author Closing Comment

    Many thanks - it was a service provided by 3G comms. Emails were forwarded from the mail server to the pocket inbox pop 3 account.

    All the best.

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