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Need saomeone to examine Vista Home Premium 64 bit minidumps

Sumukha
Sumukha asked
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Last Modified: 2013-11-29
Hello,
while installing a brand new Dell Studio 13, I got two times a BSD.
Since I cannot read the minidumps, maybe someone can tell me what's going wrong...?

I attach the two dmp files that occurred. Have added jpg extension.

Thanks
Mini021109-01.dmp.jpg
Mini021109-02.dmp.jpg
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Commented:
Can you describe the error message on BSOD screen?

Author

Commented:
No, I wish I could...
What happened during installation  did your  pc restart by itself or did windows  couldn't be installed
try in Dell  bios the ATA option change to ACPI or from  i  can't remember  which one gives error now but it will be  related to how your sata  drive  is being  read.
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Commented:
please - load the minidumps again -  rename the to ***.txt instead of ****.dmp
other extensensions corrupt the file

Author

Commented:
nobus: Here are the minidumps again...
sensored02008: BSD happened at a restart. The only hardware change I did was attaching a Dell USB mouse.
After removing that, so far no more BSDs.
Mini021109-01.dmp.txt
Mini021109-02.dmp.txt
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Commented:
01:     DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT   IMAGE_NAME:  OA001Vid.sys and  Oa001ufd.sys
Oa001vid.sys driver .sys information file is windows driver file. DriverUpdates will keep your system up to date by automatically getting the latest drivers from your hardware's manufacturer. .
-->>   video driver ; try updating it

Oa001ufd.sys
Video Class Upper Filter Driver - Creative Technology Ltd.
R3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;c:\windows\system32\drivers\OA001Ufd.sys

-->   Creative Camera  - - uninstall / resinstall it
does this help ?  

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Author

Commented:
Hi nobus,

I guess this was the information we needed. After replacing the two drivers BSDs did not happen anymore.
Unfortunately there wre couple of other things wrong with the laptop (blurry screen, weird colors) that we returned it to Dell.
They still charged us 15% restocking fee.
No more Dell for us!

Author

Commented:
Thanks!
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Commented:
glad to help - and sorry for the outcome...
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