My business uses MSOA 2009. Our main issue with it is that there is no CRM capability which is a problem since we are a service company and need to log customer notes, dates, support tech name, time, issues/resolutions, etc. I've not seen anything affordable and offline that can do what our small operation wants to do. My thought was building a CRM solution in Access to track this info. My only issue is that I would like the ability to join or link the accounts in MSOA to the DB in Access so I can make sure that we are using the same account numbers for easy reference and to reduce double keying account data.
Is this possible and what are my options for doing it? I've not used Access 2007 but am familiar with 2003.